Business Development Representative

Basement Kings USADurham, NC

$50,000 - $60,000 / year

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$50,000-$60,000/year

Job Description

Position SummaryWe are looking for a motivated and goal-oriented Business Development Representative who enjoys developing customer relationships, following up on leads, and turning opportunities into scheduled appointments. This KPI-driven position blends outbound sales, appointment scheduling, customer engagement, dispatch coordination, and administrative support. The ideal candidate is energized by achieving measurable results, communicating confidently with customers, and is excited to contribute to the growth of a fast-paced residential services company.Reports To: Director of Revenue OperationsPay Type: $50,000 - $60,000 per year, depending on experienceLocation: Durham NCSchedule: Monday–Friday 8:00am – 6:00pm Core Responsibilities1. Appointment Setting

Handle inbound leads on phones, email, chat, form fills and other marketing sources
Proactively follow up on leads via phone, email, and text to schedule consultations and service appointments
Work from lead lists, open estimates, and “not sold” jobs to re-engage potential customers
Track and report on call outcomes and conversion metrics

2. Dispatch Coordination

Coordinate sales technician schedules, optimize routes, and manage real-time changes
Communicate job details clearly with both field crews and customers
Monitor job status in ServiceTitan and ensure jobs are moving through the workflow efficiently
Perform other related duties as assigned

Required Qualifications

1+ years of experience in a customer service, dispatch, or outbound calling role
Proficiency with ServiceTitan, RingCentral, and Microsoft Office (or equivalent CRM/dispatch systems)
Clear and confident verbal communication skills
High attention to detail, especially when managing multiple calendars and call follow-ups
Comfortable working independently while coordinating with field and office team Excellent attention to detail, organizational skills, and time management
Strong interpersonal skills — ability to work closely with crews, customers, and leadership

Preferred Qualifications

Experience in home services, construction, or trades (plumbing, HVAC, roofing, foundation repair, etc.)
Bilingual (English/Spanish) a plus
Familiarity with KPIs like call-to-appointment rate, booking rate, and technician efficiency

Physical RequirementsThe employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Sitting, standing, walking, bending, reaching, and using a computer or phone for extended periods
Lifting, carrying, or moving routine office supplies, packages, and files up to 30 pounds
Navigating office areas, storage areas, and common spaces
Driving locally for business-related errands as needed

Work Environment and Local Travel

This role may require occasional local travel during the workday to run errands, deliver or pick up documents, obtain supplies, or visit shipping locations
This role involves frequent interaction with employees, visitors, vendors, customers, and internal departments
The workday may include interruptions, shifting priorities, phone calls, document handling, and time-sensitive administrative requests

Equal Opportunity EmployerWe are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal or state law.

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FAQs About Business Development Representative Jobs at Basement Kings USA

What is the work location for this position at Basement Kings USA?

This job at Basement Kings USA is located in Durham, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Basement Kings USA?

Candidates can expect a pay range of $50,000 and $60,000 per year.

What employment applies to this position at Basement Kings USA?

Basement Kings USA lists this role as a Full-time position.

What experience level is required for this role at Basement Kings USA?

Basement Kings USA is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Basement Kings USA?

You can apply for this role at Basement Kings USA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.