Business Development Representative
City Chevrolet of GrayslakeGrayslake, Illinois
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Position Overview
The Service BDC plays a critical role in managing inbound and outbound communication with service customers. This position is responsible for handling incoming calls, setting appointments, performing follow-up activities, and supporting CSI (Customer Satisfaction Index) efforts to ensure every customer receives a five-star experience.
If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Answer all incoming service calls promptly and professionally
- Schedule and confirm service appointments
- Perform outbound calls for appointment reminders, follow-ups, and declined service opportunities
- Conduct CSI follow-up calls and address customer concerns
- Re-engage inactive customers and support retention efforts
- Maintain accurate customer records in CRM
- Coordinate with Service Advisors and Service Manager to ensure smooth workflow
- Meet or exceed daily, weekly, and monthly performance goals
Qualifications
- Previous BDC, call center, or automotive service experience preferred
- Strong phone presence and communication skills
- Customer-service oriented with a positive attitude
- Comfortable with outbound calling and follow-up
- Ability to multitask in a fast-paced environment
- Basic computer and CRM proficiency
- Strong organizational skills and attention to detail
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FAQs About Business Development Representative Jobs at City Chevrolet of Grayslake
What is the work location for this position at City Chevrolet of Grayslake?
This job at City Chevrolet of Grayslake is located in Grayslake, Illinois, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at City Chevrolet of Grayslake?
Employer has not shared pay details for this role.
What employment applies to this position at City Chevrolet of Grayslake?
City Chevrolet of Grayslake lists this role as a Full-time position.
What experience level is required for this role at City Chevrolet of Grayslake?
City Chevrolet of Grayslake is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at City Chevrolet of Grayslake?
You can apply for this role at City Chevrolet of Grayslake either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.