Business Development Service Representative

POSITION SUMMARY

Marine Chevrolet Company is looking for an enthusiastic person to fill a customer service role. If you are passionate about putting the customer first and creating a five-star experience, this is the spot for you!  Answering and making phone calls, emails, and text messages in a professional manner to provide the best customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process inbound service leads.
• Generate appointments and quotes by means of proactive prospecting and lead activity management in an effort to qualify and market to potential customers.
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Check email frequently and respond to inquiries immediately
• Generate check ins by means of proactive outbound calling, texting, and emailing
• Work with Service Advisors and other support staff to ensure 5-star customer experiences
• Help educate customers using words and actions that promote maintaining their vehicle investment

REQUIREMENTS

• Outgoing person focused on the customer experience
• Desire and willingness to assist other associates to accommodate our guests
• Time management, prioritization skills, and the ability to multi-task
• Willingness to incorporate word tracks to replicate great experiences over and over
• Good verbal and written communication skills
• Reliable, driven, resourceful, and self-motivated
• Prior BDC or Customer Service required

BENEFITS

• Guaranteed Weekly Income, Monthly Incentives
• Excellent Company Benefits:  401(k), Paid vacation, Medical, Dental, Vision, Life, Employee Discounts
• Five Day Work Week

COMPANY OVERVIEW

Marine Chevrolet means uncompromising quality in automotive merchandising, and it’s been that way since 1946! As the Dealership has matured, it has met a lasting success as a BUSINESS THAT CARES about its customers and employees and boasts a strong reputation as “EASTERN CAROLINA’S TRUCK CAPITAL.” We do business in a way that makes folks want to come back and do business again! That means being extra friendly, being extra helpful and treating our customers with the respect they deserve.

Qualified applicants may apply online at marinechevy.com.  General inquiries may be directed to humanresources@marinechevy.com. Marine Chevrolet is an Equal Opportunity Employer and a Drug Free Workplace.