Business Implementation Manager

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post-go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations.

Key Responsibilities

• Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions.

• Deliver onsite training and SME-level support for service, safety, inventory, and operational standards.

• Ensure compliance with FleetPride safety programs, policies, and procedures.

• Partner with regional and local leadership to support employee retention, morale, and performance.

• Conduct tooling, capex, and talent capability assessments to ensure operational readiness.

• Train leaders and managers on FleetPride service KPIs, reporting, and performance management.

• Support sales and marketing efforts to grow revenue and customer retention.

• Implement processes to improve customer experience, maintenance performance, and warranty compliance.

• Support locations during extended onsite deployments as needed (travel-intensive role).

Qualifications

Required:

• High school diploma or GED required

• Associate's or technical degree preferred

• Strong communication and interpersonal skills with the ability to engage in diverse audiences

• Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.

• Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles.

• Ability and willingness to travel up to 75%.

Preferred:

• Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing).

• Familiarity with Karmak, Power BI, and Salesforce platforms.

• Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives.

• Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation).

Core Competencies

• Strong operational judgment and decision-making

• Effective communication and training ability

• Performance monitoring and continuous improvement

• Time management and prioritization

• Analytical and problem-solving skills

• Technical and industry knowledge applicable to service operations

• Proficiency with systems, reporting tools, and operational data

Work Environment

• Combination of indoor and outdoor service environments

• Exposure to noise, dust, vibration, and varying temperatures

• 70-80% travel required, including extended deployments.

Location: Remote with up to 75% travel

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.