Business Office Assistant
iMPact Business GroupFort Wayne, IN
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Job Description
Our client, a nationally recognized not-for-profit health system, is seeking a Business Office Assistant for a 3-month contract to support front desk operations, administrative functions, and customer service in a fast-paced clinical office environment.
Duration: 3-month contract | Starts 2/1/2026
Location: Fort Wayne, IN (100% Onsite)
Start time: 7:50 am
Must Have:
- Microsoft Office Proficiency
Nice To Have:
- Client Relationship Management
- Effective time management
- Multitasking
- Positive customer-focused attitude
- Proficient in maintaining strict confidentiality of private health information
Front Desk & Customer Service
- Answer and direct incoming calls via the central phone system
- Greet visitors and ensure proper sign-in/sign-out procedures
- Maintain lobby organization and cleanliness at all times
- Communicate effectively with patients, members, employer groups, and staff
- Enforce patient privacy, confidentiality, and HIPAA requirements
Office & Facility Support
- Notify IT of phone, iPad, printer, and equipment issues
- Prepare lobby and signage for onsite meetings or alternate office hours
- Coordinate with cleaning services and vendors (including vending machines)
- Assist with inventory monitoring and ordering as needed
Mail, Fax & Payment Processing
- Retrieve and route incoming faxes electronically
- Accept, sign for, and distribute incoming mail and packages
- Check overnight drop box deliveries as directed
- Process and sort incoming mail per established guidelines
- Accept premium payments via check or money order and issue receipts
- Coordinate delivery of checks with Office Services team members
Administrative & Records Support
- Provide administrative support to Office Services and other departments
- Conduct audits of scanned documents to ensure accuracy and quality
- Research and update returned mail and National Change of Address data
- Maintain and update front desk/lobby process guidelines and policies
- Pull, file, and maintain medical records and correspondence per protocol
Additional Duties
- Participate in departmental and company-wide quality initiatives
- Complete required training on federal and state regulations
- Perform other related duties as assigned
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FAQs About Business Office Assistant Jobs at iMPact Business Group
What is the work location for this position at iMPact Business Group?
This job at iMPact Business Group is located in Fort Wayne, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at iMPact Business Group?
Employer has not shared pay details for this role.
What employment applies to this position at iMPact Business Group?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at iMPact Business Group?
You can apply for this role at iMPact Business Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.