Business Office Manager

Community Name:

Four Winds CommunityThe Business Office Manager is responsible for directing the overall business office activities in accordance with current applicable federal, state and local standards, guidelines and regulations; and, as directed by the Administrator, assuring proper administrative procedures are maintained at all times.

Essential Functions Statement(s)

• Balances census in AR system to 24 hour nursing report or equivalent source document 
• Verifies accuracy of resident master information in the AR system based upon admission paperwork and updates as necessary 
• Adjusts Accounts Receivable and Statistical Reports, when necessary 
• Gathers A/R ancillary charges  
• Compares amounts on charge slips/invoices and credit notices with rate and charge schedules 
• Processes invoices relating to A/R ancillary charges in a timely manner 
• Posts charges to individual accounts 
• Maintains Medicare Part A and Part B logs  
• Posts charges to individual accounts  
• Records cash receipts into the A/R system 
• Computes and records cash receipt source documents 
• Prepares Cash Receipt Report when monies are received and deposited; Matches and attaches appropriate receipt/remittance documents to Cash Receipts form 
• Prepares billing forms, reports, and/or any attachments for third party pay sources 
• Reviews aged receivables report 
• Researches past due accounts  
• Prepares private pay statements 
• Consults with department heads to resolve errors in accounts 
• Maintains Individual Collection records on past due residents  
• Notifies Administrator of any resident accounts older than 30 days  
• Answers telephone inquiries and routine correspondence concerning amount of resident account balances  
• Works closely with the COunty Ohio Job and Family Services for Medicaid eligible residents and updates A/R system accordingly 
• Prepares and submits required Medicare and insurance/HMO billing forms to UCHM 
• Prepares and submits Medicaid billing, submits corrected bills as necessary 
• May order office supplies 
• Reconciles Petty Cash Log if applicable 
• Prepares and distributes resident funds 
• Oversees disbursement of resident funds withdrawals and deposits received by receptionist 
• Reconciles Facility Resident Funds by reconciling transaction journal, resident petty cash and resident ledger cards 
• Prepares and distributes residents fund account statements 
• Ensures facility safe is locked when unattended (if the safe is located in the business office)  

Competency Statement(s)

• Accountability- Ability to accept responsibility and account for his/her actions. 
• Accuracy- Ability to perform work accurately and thoroughly. 
• Analytical Skills- Ability to use thinking and reasoning to solve a problem. 
• Business Acumen- Ability to grasp and understand business concepts and issues. 
• Communication, Oral- Ability to communicate effectively with others using the spoken word. 
• Communication, Written- Ability to communicate in writing clearly and concisely. 
• Customer Oriented- Ability to take care of the customers’ needs while following company procedures. 

Skills & Abilities

• Education: Associate's Degree (two year college or technical school) or related experience: Required
• Experience: Two (2) years or more of related experience
• Computer Skills: Must be proficient in using a computer including Microsoft Office for documentation and communication purposes, must be able to create and alter spreadsheets using Excel, use the Internet and basic knowledge of office equipment. 
• Certifications & Licenses: Must possess a valid driver's license; Must obtain and maintain mandatory, state and federal requirements and certifications for practice or occupation 
• Other Requirements: Previous experience in business office operations and/or 3rd party billing, required; Must be able to read, write, understand and speak the English language; Special care or dementia care employees will have additional training in the care and treatment of dementia residents; Must be able to work with business office staff, community staff, residents and families; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.