Business Office Specialist

Sonida Senior Living is one of the nation's leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 96 communities that are home to nearly 12,000 residents across 20 states providing comfortable, safe, affordable communities where residents can form friendships, enjoy new experiences and receive personalized care from dedicated team members who treat them family.

Job Description:

The Business Office Specialist provides strategic leadership and operational oversight for business office functions across a multi-state senior living portfolio. This role serves as a key corporate partner to community leadership, driving consistency, compliance, efficiency, and continuous improvement in billing, collections, accounts receivable, accounts payable, payroll coordination, and financial administrative processes. The Business Office Specialist leads corporate initiatives, supports community business office teams, manages cross-functional projects, and drives standardized processes to enhance financial performance, resident satisfaction, and operational excellence.

Responsibilities:

Community Business Office Leadership & Coordination

• Provide functional leadership and oversight to community-based Business Directors/Coordinators and business office teams across multiple states.
• Serve as a primary corporate resource and escalation point for community business office operations, ensuring timely issue resolution and consistent application of policies and procedures.
• Partner with Executive Directors and Regional Operations leaders to support strong financial administration, resident billing accuracy, and revenue cycle performance.
• Conduct regular reviews of community performance metrics including AR aging, collections, billing accuracy, write offs, and administrative compliance.
• Support onboarding, training, and ongoing development of Business Office teams to ensure consistent execution of best practices.

Corporate Initiatives & Strategic Support

• Lead and support enterprise-wide business office initiatives, including system implementations, policy rollouts, and operational transformations.
• Partner with Finance, Operations, HR, IT, Compliance, and Revenue Cycle teams to align business office practices with corporate strategy.
• Translate corporate priorities into clear, executable processes for community teams.
• Serve as a subject matter expert for business office operations in corporate planning, budgeting, and system enhancement discussions.

Project Management & Change Leadership

• Lead cross-functional projects related to business office operations, including new system launches, workflow redesign, acquisitions, divestitures, and integration efforts.
• Develop project plans, timelines, communication strategies, and success metrics to ensure effective implementation at the community level.
• Manage change management efforts to drive adoption of new processes, tools, and standards.
• Track progress, risks, and outcomes, providing regular updates to executive and cross-functional stakeholders.

Compliance, Audit & Risk

• Ensure business office operations comply with federal, state, and company requirements related to billing, financial administration, and resident financial processes.
• Partner with Compliance and Internal Audit teams to support audits, respond to findings, and implement corrective action plans.
• Monitor regulatory changes impacting business office functions and support communities in maintaining compliance.

Leadership & Culture

• Model strong leadership behaviors and promote a service-oriented, collaborative culture across business office teams.
• Coach and develop team members to build bench strength and long-term capability.
• Reinforce company values and service culture in all interactions with communities and corporate partners.

Process Improvement & Standardization

• Drive continuous improvement by identifying inefficiencies, risks, and opportunities within business office workflows.
• Develop, document, and maintain standardized operating procedures and best practices across the portfolio.
• Implement controls and quality assurance processes to improve accuracy, compliance, and timeliness.
• Leverage data and performance trends to recommend and implement operational enhancements.
• Promote a culture of accountability, consistency, and operational excellence across all communities.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, Healthcare Administration, or related field preferred.
• 5+ years of progressive experience in senior living, healthcare, multi-site operations, or shared services environments.
• Demonstrated experience leading business office, revenue cycle, or financial administrative functions across multiple locations.
• Strong project management experience, including leading enterprise initiatives and system implementations.
• Proven ability to drive process improvement and standardization in a multi-state, multi-community environment.
• Strong understanding of accounts receivable, billing, collections, and financial administrative workflows.
• Experience partnering with operations and executive leadership in a matrixed organization.