Business Operations Manager

About Mood Health

Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician.

Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—deliver therapy and medication management right from the comfort of home.

Role Summary

As our Business Operations Manager, you will own and manage the core operational infrastructure that keeps Mood Health running day to day. This role is ideal for a detail-oriented, systems-minded operator who thrives in healthcare environments and enjoys wearing multiple hats across finance, compliance, and internal operations.

You’ll partner closely with leadership, external vendors, and internal teams to ensure our financial processes are accurate, compliant, and efficient—while building scalable systems to support continued growth.

What You’ll Do

• Own monthly financial operations, including MSO fee billing, invoicing, escrow transfers, and leadership reporting
• Manage KPIs, forecasting, and supply/demand planning to support hiring and growth decisions
• Approve and oversee bi-weekly payroll, ensuring accuracy, funding, and compliance
• Lead state, city, and regulatory filings, partnering with our registered agent and handling filings they do not support
• Own and maintain compliance documentation, including consent forms, privacy policies, and annual audits
• Manage insurance programs (workers’ comp, D&O, professional liability), including renewals and audits
• Review and organize vendor and payer contracts, ensuring compliance and proper execution before signature
• Oversee operational vendors, mail workflows, and internal systems, ensuring smooth day-to-day operations

Who You Are

• 5+ years of experience in business operations, healthcare operations, finance, or compliance
• Experience working within a healthcare, mental health, or PC/MSO environment strongly preferred
• Highly organized, detail-oriented, and comfortable managing competing priorities
• Confident working with financial data, reporting, and forecasting models
• Strong understanding of regulatory and compliance requirements in healthcare
• Proactive, hands-on, and comfortable operating in a fast-paced startup environment
• Excellent written and verbal communication skills, with the ability to partner across teams and vendors

Why Join Mood

• Competitive base salary plus benefits package
• Be part of a mission-driven company that’s rewriting the playbook for mental healthcare.
• A collaborative, supportive culture where your work directly impacts lives every day.
• Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company.

EEO Statement: 

At MOOD, we believe great care starts with a great team—and great teams are diverse. We’re proud to be an Equal Opportunity Employer and welcome people of all races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you believe, or how you identify, you are welcome here. We’re committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We believe in the power of differences—and we’re glad you’re considering joining us.

Need accommodations during your application or interview process? Just reach out—we’ve got you.