Business Process Analyst - Operations

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry's best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated's local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Position Summary

The Business Process Analyst supports the Business Process Manager in evaluating, documenting, improving,

and sustaining operational business processes across the organization. This role analyzes data and process

performance; identifies issues, controls, and improvement opportunities; and partners with Operations,

Finance, branch leadership, and other stakeholders to support consistent, efficient, and compliant execution.

The Analyst translates business needs into clear process documentation, reporting, training, and actionable

recommendations that improve productivity, profitability, data quality, and customer and employee

experience.

Key Responsibilities

• Assist with evaluating current-state business processes, workflows, systems, reports, and controls;

document process maps, procedures, requirements, gaps, risks, and improvement opportunities.

• Collect, validate, analyze, and interpret operational and financial data to identify trends, root causes,

exceptions, revenue opportunities, and process-performance issues.

• Audit recurring operational reports and transactions for accuracy, completeness, timeliness, and

compliance with company policies and established process standards.

• Monitor key operational performance reports, including billing holds, open committed work orders,

purchase orders pending receipt, non-billable service tickets, and extra-billing activity; communicate

findings and coordinate follow-up actions with the appropriate stakeholders.

• Support the review and resolution of billing, credit, contract, modification, repair, payroll, vendor invoice,

and other branch operational issues by researching transactions, documenting findings, and facilitating

resolution with Operations, Finance, Accounts Payable, and branch teams.

• Assist with monthly and periodic performance reviews by preparing analyses, scorecards, status updates,

and supporting materials for the Business Process Manager and business stakeholders.

• Support business process improvement initiatives from discovery through implementation, including

requirements gathering, stakeholder coordination, testing, training, change communications, issue

tracking, and post-implementation monitoring.

• Develop, update, and maintain standardized operating procedures, process maps, job aids, training

materials, and other documentation to promote consistent execution and knowledge transfer.

• Provide onboarding and refresher training on operational processes, company policies, cross-functional

procedures, and system-related workflows as assigned.

• Partner with internal and external audit teams, as directed, by gathering documentation, validating

process execution, supporting SOX-related controls, and tracking remediation items.

• Maintain organized records of analyses, process changes, issues, action items, and results; escalate

material risks, recurring issues, and control gaps to the Business Process Manager.

• Ability to build collaborative relationships with branch personnel, Operations, Finance, Accounts Payable,

and cross-functional partners.

• Perform other related duties and special projects as assigned.

Qualifications

• Bachelor's degree in Business, Operations, Finance, or related field preferred.
• 3-5 years of experience in business analysis, operations, finance, process improvement, branch operations or a related role.
• Experience with process improvement methodologies preferred.
• Experience working in a branch-office, field-service, construction, service, or multi-location operating

environment preferred.

• Prior CRM experience Salesforce preferred
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with operational reporting, billing, contracts, accounts payable, payroll support, or financial

controls are preferred.

• Experience in a branch-office or multi-location environment preferred.

Why Join Elevated Facility Services?

At Elevated, we invest in our team members and provide the tools, benefits, and opportunities needed to build a long-term career.

Perks & Benefits

• Medical & Life Insurance Coverage
• 401(k) Company Match
• Paid Time Off & Holidays
• Employee Stock Purchase Program
• Paid Parental Leave
• Career Growth Opportunities
• Professional Development
• Employee Referral Bonus Program