Business Process And Systems Manager

Description

Position Summary

The Business Process and Systems Manager (BPSM) is responsible for the day-to-day administration, optimization, and strategic ownership of the company's enterprise resource planning system, Infor CloudSuite Distribution (CSD). This role reports to the Director of IT & eCommerce and serves as the primary system owner for BPSM configuration, integrations, automation, reporting, documentation, and ongoing modernization.

This position is dedicated to information systems administration and ERP project execution. While the BPSM supports accounting and operational functions, this is not an accounting role. A core expectation of this position is the automation and improvement of ERP-driven accounting workflows to reduce manual effort and ensure the BPSM remains scalable, efficient, and aligned with business needs.

Key Responsibilities

• Own day-to-day administration and overall health of the ERP system, Infor CloudSuite Distribution (CSD), reporting to the Director of IT & eCommerce
• Serve as system owner for ERP configuration, security, workflows, integrations, change management, data governance/master data standards, and audit-ready access controls
• Manage all ERP integrations, including EDI, eCommerce, BI tools, financial systems, TWL (warehouse logistics), APIs, and third-party platforms
• Coordinate ERP development, enhancements, and ongoing support with third-party vendors, including ticket management, prioritization, testing, and release coordination
• Provide advanced ERP user support and serve as the escalation point for system issues, troubleshooting, and operational continuity
• Apply working knowledge of SQL, scripting, APIs, and data structures to support integrations, reporting, and technical problem resolution
• Own ERP reporting and dashboard strategy, ensuring accurate, timely, and standardized operational and financial insights
• Analyze and modernize accounting-related ERP processes (AR, AP, invoicing, reconciliation, GL balancing, reporting) to eliminate manual effort through automation and AI-driven solutions
• Ensure accounting workloads are optimized and automated to maintain focus on ERP administration, system ownership, and project execution
• Plan and execute ERP upgrades, patches, and releases, ensuring stability, readiness, and minimal business disruption
• Develop and maintain ERP technical documentation, SOPs, and end-user training materials to support consistent execution across the organization
• Act as the primary ERP liaison between IT, accounting, operations, and external partners
• Balance day-to-day ERP administration with strategic optimization initiatives and long-term ERP roadmap planning

Requirements

Required Qualifications

• Minimum of three years' experience
• Experience administering an ERP system in a distribution, wholesale, manufacturing, or logistics environment
• Strong understanding of ERP-driven business processes, including accounting and operational workflows
• Experience managing ERP integrations, including third-party platforms, EDI, and API-based systems
• Working knowledge of SQL, scripting, and data structures for reporting, troubleshooting, and system support
• Proven ability to lead process improvement initiatives and reduce manual workloads through automation
• Experience coordinating work with external vendors, consultants, or ERP development partners
• Ability to create clear technical documentation and SOPs for both technical and non-technical users
• Strong communication skills and ability to collaborate across IT, accounting, operations, and leadership teams

Preferred Qualifications

• Experience with current systems: Infor CloudSuite Distribution (CSD), Total Warehouse Logistics (TWL), Billtrust, Sovos Taxware, ProAdvisor, Phocas, Optimizely Configured Commerce
• Familiarity with distribution industry workflows, including inventory, purchasing, and order fulfillment
• Experience using AI tools or automation technologies to improve reporting, reconciliation, or exception handling
• Background in ERP modernization, system optimization, or large-scale business process redesign

Key Competencies

• ERP system ownership and operational accountability
• Strong analytical and troubleshooting skills
• Process automation and continuous improvement mindset
• Ability to balance daily support needs with strategic project work
• Structured documentation, training, and governance approach
• Vendor coordination and cross-functional communication

Reporting Structure

• Reports directly to the Director of IT & eCommerce
• Partners closely with Accounting, Operations, branch teams, and external ERP vendors
• Serves as the primary ERP administrator and system owner supporting company-wide business processes

Work Environment

• Typical office environment and warehouse/store environment when traveling to branches

Schedule

• Hybrid schedule: Mondays and Fridays work from home and Tuesdays, Wednesdays, and Thursdays in-office at Corporate (If needed at a location on work from home days, must be flexible to be available)
• 25%-50% travel as needed depending on business needs

Benefits

• 401(k) matching
• Profit-sharing
• Health, vision, and dental insurance
• Short-term disability
• Paid and sick time off
• Employee discount