Business Program Manager (EMS/NPI)
Overview
Schedule
Full-time
Education
PMP
Career level
Director
Remote
On-site
Compensation
$100,000-$145,000/year
Benefits
Career Development
Job Description
Position SummaryWe are seeking a highly motivated and customer-focused Business Program Manager (NPI) to serve as the primary liaison between customers and internal cross-functional teams. The ideal candidate is a strong communicator with experience managing customer relationships, coordinating RFQ responses, driving program execution, and resolving complex business issues in a fast-paced manufacturing environment.This role is well suited for someone who combines the relationship-building skills of a customer-facing business professional with the organizational capabilities of a project manager. The successful candidate will have experience working with Contract Manufacturers (CM), Original Design Manufacturers (ODM), or Joint Design Manufacturers (JDM) and be comfortable managing customer expectations while driving internal accountability.Key Responsibilities
- Serve as the primary point of contact for customers throughout the program lifecycle.
- Build and maintain strong customer relationships through proactive communication and issue resolution.
- Coordinate and manage RFQ (Request for Quote) activities, including gathering requirements, tracking deliverables, ensuring timely submissions, NRE & product cost/quote analysis ,ensuring timely submissions, and conducting RFQ strategies to get the business award.
- Understand manufacturing processes and requirements for cost analysis.
- Contract and pricing negotiation with customers.
- Lead regular customer meetings, status reviews, and business updates.
- Track program milestones, action items, risks, and dependencies to ensure successful execution.
- Partner closely with Sales, Engineering, Operations, Supply Chain, Manufacturing, Quality, and Finance teams to drive customer initiatives.
- Manage customer escalations and facilitate conflict resolution among stakeholders while maintaining positive relationships.
- Drive cross-functional alignment to ensure customer requirements are communicated and executed effectively.
- Monitor project health, identify potential risks, and implement mitigation plans.
- Support business growth initiatives by identifying opportunities to strengthen customer partnerships and improve operational performance.
- Prepare executive-level reports, presentations, and program updates for internal and external stakeholders.
- Bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field.
- 5+ years of experience in Program Management, Customer Program Management, Business Operations, Account Management, or a related role.
- Strong experience in an EMS, CM, ODM, or JDM environment, with direct involvement in NPI programs, customer management, RFQ processes, and manufacturing operation
- Strong customer-facing experience with the ability to build credibility and trust at all organizational levels.
- Experience managing RFQs, customer communications, quotations, and business operations processes.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Exceptional verbal and written communication skills.
- Proven conflict management, negotiation, and stakeholder management capabilities.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency with Microsoft Office Suite, including Excel and PowerPoint.
- Experience supporting consumer electronics, data center, networking, cloud infrastructure, or technology manufacturing customers.
- Experience managing complex global programs involving multiple functional teams.
- PMP or related project management certification is a plus
- Knowledge of manufacturing, supply chain, and product lifecycle management processes.
- Bilingual proficiency in Chinese and English highly preferred.
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FAQs About Business Program Manager (EMS/NPI) Jobs at Foxconn Industrial Internet
What is the work location for this position at Foxconn Industrial Internet?
This job at Foxconn Industrial Internet is located in Santa Clara, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Foxconn Industrial Internet?
Candidates can expect a pay range of $100,000 and $145,000 per year.
What employment applies to this position at Foxconn Industrial Internet?
Foxconn Industrial Internet lists this role as a Full-time position.
What experience level is required for this role at Foxconn Industrial Internet?
Foxconn Industrial Internet is looking for a candidate with "Director" experience level.
What education level is required for this job?
The education requirement for this position is PMP. Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Foxconn Industrial Internet for this role?
Foxconn Industrial Internet offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Foxconn Industrial Internet?
You can apply for this role at Foxconn Industrial Internet either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.