Business Support, Facilities Support

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Business Support, Facilities Support professional at JLL, you'll serve as a vital link between our facilities operations and the clients we serve. This role centers on providing exceptional administrative and operational support to ensure seamless day-to-day facility management. You'll coordinate maintenance requests, manage vendor relationships, and help maintain accurate records across multiple systems. Working closely with facility managers and site teams, you'll help create environments where our clients can focus on their core business while we handle the complexities of their workspace. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and this role puts you at the heart of that mission. You'll have the opportunity to develop your skills in facilities management, client services, and operational excellence while contributing to a team that values collaboration and continuous improvement.

What your day-to-day will look like:

• Process and track maintenance and service requests through computerized maintenance management systems (CMMS), ensuring timely resolution and client satisfaction

• Coordinate with vendors, contractors, and service providers to schedule routine maintenance, repairs, and facility inspections

• Maintain accurate documentation of facility operations including work orders, preventive maintenance schedules, service contracts, and compliance records

• Serve as a responsive point of contact for building occupants and clients, addressing inquiries and concerns with professionalism and efficiency

• Generate reports and metrics on facility performance, service delivery, and operational costs to support data-driven decision making

• Support budget tracking and invoice processing for facility-related expenses, ensuring accuracy and proper authorization

• Assist in coordinating facility projects and initiatives, from space planning updates to system upgrades, keeping stakeholders informed throughout

• Contribute to health and safety compliance by maintaining records, coordinating inspections, and supporting emergency preparedness protocols

Required qualifications:

• High school diploma or equivalent; associate degree in business administration, facilities management, or related field preferred

• 2+ years of administrative or operational support experience, preferably in facilities management, property management, or corporate services

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn facilities management software systems quickly

• Strong organizational skills with proven ability to manage multiple priorities and meet deadlines in a fast-paced environment

• Excellent written and verbal communication skills, with a customer service mindset and professional demeanor

• Attention to detail and accuracy in data entry, recordkeeping, and documentation management

• Ability to work both independently and collaboratively as part of a team, demonstrating flexibility and adaptability

Preferred qualifications:

• Experience with CMMS platforms (e.g., Maximo, FMX, Corrigo) or property management software

• Familiarity with facilities operations, building systems, or commercial real estate environments

• Background in vendor management, contract administration, or procurement processes

• Basic understanding of health and safety regulations, building codes, or environmental compliance standards

• Experience supporting budgeting processes or financial tracking activities

• Certification or coursework in facilities management, business administration, or project coordination

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Rocket Center, WV

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.