Business Support Speciaist

Location:

The first six weeks will be hybrid on site, in Westbrook, Maine for three days per week. Once training is completed, the hybrid requirement is to be onsite in Westbrook, Maine two days per week.

Introduction

The Veterinary Software Business Services & Subscription team is looking to add an additional team member to our growing team to help meet business demands; the role is a unique combination of order entry and billing-related customer service. This team is part of the Veterinary Software Customer Experience division, a dynamic team that is focusing on improving the accuracy and response time of our customer experience across all software from sale throughout the customer lifecycle.

Required Skills & Qualifications

• High quality interpersonal skills, with experience working with customers and maintaining good customer relationships.
• Strong verbal and written communication and cross-functional collaboration skills.
• Comfortable speaking with customers about money or challenging conversations.
• Strong deductive reasoning and analytical skills to resolve issues.
• Attention to detail and data analytic skill set, including intermediate experience in Excel.
• Applicants must be able to work directly for Artech on W2.
• Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications

• Experience with SAP for order entry and reporting.
• Process improvement experience and aptitude.
• Technical record-keeping management skills.

Day-to-Day Responsibilities

• Communicating with customers about billing inquiries surrounding software invoices.
• Review and process contracts to ensure accuracy, completeness, and compliance.
• Reconcile invoice discrepancies and work with internal teams to resolve issues promptly.
• Collaborate with leadership and internal stakeholders on billing process design.
• Document new and existing billing processes to improve efficiency and accuracy.

For immediate consideration please click APPLY to begin the screening process with Alex.