Business Systems Analyst - Billing/Payments

Rightworks LLCNashua, NH

$85,000 - $110,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Compensation

$85,000-$110,000/year

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day.We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect.Job OverviewAre you passionate about how money moves through modern SaaS businesses? We’re looking for a Business Systems Analyst to help power the systems that drive revenue, customer experience, and growth. In this role, you’ll sit at the intersection of billing, payments, sales tax, and finance operations, working hands‑on with industry‑leading platforms like Zuora, Stripe, and Chargebee. You’ll partner closely and collaborate with Finance, Revenue Operations, and Engineering to turn business needs into reliable, scalable systems.This is a hybrid position, with 3 days per week in our Nashua, NH headquarters depending on location.Responsibilities

Support and maintain subscription billing platforms such as Zuora, Stripe Billing, and Chargebee
Configure and manage pricing plans, product catalogs, subscriptions, invoicing rules, credits, and cancellations
Independently handle routine subscription lifecycle events and billing issues, escalating complex cases to senior teammates
Support sales tax configuration and maintenance within billing systems
Assist with tax engine integrations and updates (e.g., Avalara) under guidance from senior analysts
Partner with Finance and Tax teams to support audits, compliance reviews, and tax‑related reporting
Support integrations with payment gateways and processors (e.g., Stripe, Adyen, Braintree)
Investigate payment failures, retries, refunds, chargebacks, and reconciliation issues
Help identify opportunities to improve payment success rates and billing accuracy
Gather and document business requirements for billing, tax, and payment changes
Create functional documentation, process flows, user stories, and test cases
Execute and support user acceptance testing (UAT) and validate end‑to‑end invoice, tax, and payment accuracy
Collaborate closely with a Senior Business Systems Analyst and cross‑functional partners including Finance, Revenue Operations, and Engineering

Requirements

2–3 years of experience as a Business Systems Analyst, Systems Analyst, or similar role
Hands‑on experience supporting billing, payments, or financial systems (Zuora Preferred)
Exposure to subscription billing models (recurring, usage‑based, tiered, or hybrid) and Saas or subscription-based business
Experience supporting or troubleshooting payment gateways or processors
Basic understanding of sales tax, VAT, or indirect tax concepts
Strong analytical skills, attention to detail, and problem‑solving ability
Ability to document requirements, processes, and system behavior clearly
Strong communication skills and the ability to work cross‑functionally
Experience working in Agile or ticket‑based delivery environments
Comfortable working both independently on defined tasks and collaboratively with senior team members

Eligibility Requirements

This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
Relocation will not be offered for this position.

CompensationOur Compensation range for this role ranges from $85,000 to $110,000 annually, and is determined based on factors such as relevant experience, skills, and internal equity.BenefitsTo provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

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FAQs About Business Systems Analyst - Billing/Payments Jobs at Rightworks LLC

What is the work location for this position at Rightworks LLC?

This job at Rightworks LLC is located in Nashua, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Rightworks LLC?

Candidates can expect a pay range of $85,000 and $110,000 per year.

What employment applies to this position at Rightworks LLC?

Rightworks LLC lists this role as a Full-time position.

What experience level is required for this role at Rightworks LLC?

Rightworks LLC is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Rightworks LLC for this role?

Rightworks LLC offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Community Service Time, Flexible/Unlimited PTO, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Rightworks LLC?

You can apply for this role at Rightworks LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.