Business Systems Q/A Analyst

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State..Maine Revenue ServicesDivision: Systems Operations Division - Production SupportMultiple VacanciesThere are multiple Business Systems Quality Assurance Analyst vacancies currently. Be sure to apply to each one to be considered for all positions. Opening Date: October 28, 2026Closing Date: November 12, 2026Grade / Admin Unit: 23 / Professional/TechnicalJob Class Code: 0380Salary: $51,500.80 - $72,259.20/AnnuallyPosition Number: 016303957Location: AugustaTelework: Partial / Hybrid telework, upon management approval, after completion of probation period.Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.JOB DESCRIPTION:This position will work as part of a team of Business Systems Quality Assurance Analysts in Maine Revenue Services' Systems Operations Division. This position will perform work in the analysis and design of quality assurance testing related to business procedures for complex revenue service processing operations, and adherence to quality standards.This position requires knowledge and experience with project management principles, scientific methodologies requiring interactive testing approaches and current business and management systems, quality assurance principles, software development life cycle, systems and user acceptance testing methods, organizational procedures, workflow and functions. Must be able to participate on or lead a small team and establish and maintain effective working relationships. Work is performed under limited supervision.KEY RESPONSIBILITIES:

• Assists with business system definitions and quality assurance testing on medium and large projects by participating in one or more steps in the systems project life cycle to serve as a liaison, ensure timely services, and make recommendations on risk and/or risk mitigation.
• Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes to verify compliance with quality assurance standards, to identify and recommend process improvements, and to ensure systems function as designed.
• Performs system testing activities to validate the integrity of the system and document quality control standards are maintained throughout systems and processes.
• Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.
• Collaborates with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: (These are required to successfully perform the work assigned).

• Knowledge of scientific methodologies requiring interactive testing approaches.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of quality assurance principles, methods, and risk assessment.
• Knowledge of computerized applications used in accounting systems.
• Knowledge of organizational procedures, workflow, and functions.
• Ability to develop evaluation and monitoring systems.
• Ability to draft test scripts, document and compare results.
• Ability to participate on or lead a small team.
• Ability to analyze results of testing computer applications.
• Ability to establish and maintain effective working relationships.
• Ability to write technical reports and documents.

MINIMUM QUALIFICATIONS:A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.APPLICATION INSTRUCTIONS:Please submit a cover letter along with a current resume and three (3) professional references.In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. An