Business Transformation Analyst

What you'll do

Supports all components of contract & catalog & inter-system connections (e.g., punchout catalogs, order transmissions & acknowledgements, & advanced shipping notices) work assigned for OhioBuys eCommerce System running on Ivalua application:, as well as associated System Interfaces; works with team or independently to develop & implement state configuration policies & procedures regarding incorporation of statewide enterprise back office procedures relating to Catalog & P2P requirements; work with teams (i.e. Sponsors, Ivalua, OneSpan, OAKS, State Procurement, Agencies, Auditors & others) to analyze & define requirements & business rules to facilitate design & integration; provides module support to agencies by researching & fixing system issues; researches & resolves assigned Help Desk cases in case management system, or related applications; works in case management system to resolve cases with in established time frames & processes; reports cases to OhioBuys or OAKS managed services provider when software is not functioning as designed; works with upgrade teams in OhioBuys & OAKS for system upgrades & maintenance; provides input to team leads on configuration issues; maps & validates data; analyzes & interprets business process related reports; creates test plans works with the team to create, validate &/or execute test scenarios/scripts for a wide variety of complex technical changes related to business component improvements or changes; writes & executes test conditions & scripts to ensure system is functioning properly when new functionality, patches or bundles from OhioBuys or OAKS are loaded into the system; participates in design & development of report & screen layouts & reviews & comments on user documentation &/or training material for the module; consults with customer staff to analyze business issues & work toward solutions to business problems; assists central offices &/or business owners & operations staff during all phases of business transformation projects.

Assists with various projects for OhioBuys & other support systems: researches & analyzes existing operations, systems & procedures to determine software improvements for applicable modules; provides input to determine the feasibility & impacts of application modifications; assists with the development of functional requirements & provides expertise to Ivalua for system enhancements to software; writes business requirement documents (BRD) for software enhancements & future releases; ensures system is functioning in compliance with state rules & regulations; responds to inquiries requiring higher-level knowledge of system processes & inter-system connections (e.g., punchout catalogs, order transmissions & acknowledgements, & advanced shipping notices); analyzes patches & bundles to determine impacts; responds to module issues 24 hrs./day, 7 days/week that may require comp time.

Identifies targeted state employees to transfer knowledge; acts on behalf of the Modules Lead in their absence (e.g., attends meetings & relays decisions, policies & procedures): evaluates Ivalua/OAKS production support

Completes other duties as assigned (e.g., special projects, research, reports).

Completion of undergraduate core coursework in business administration, public administration, information systems, engineering, or comparable field; 2 years experience in business process transformation, organizational design, strategic human capital management &/or business process reengineering.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Knowledge of

1. ERP web-based applications;

2. ERP procurement & catalog module;

3. Business administration;

4. Laws, rules, & regulations relating to state purchasing;

5. Integration of other modules with the catalog module (e.g., contracts, items, requisitions);

6. ERP error resolution process;

7. State of Ohio procurement;

8. Business process delivery;

9. Organizational reengineering;

Skill in

10. Operation of personal computer & associated hardware & software;

11. Configuring Catalog & P2P connections;

12. Webpage design & configuration.

Ability to

13. Deal with many variables & determine specific course of action;

14. Use proper research methods in gathering data;

15. Define problems, collect data, establish facts & draw valid conclusions;

16. Draft &/or edit administrative policies, procedures, informational booklets & directives.