Byram Healthcare Customer Service Representative
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Overview
Job Description
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
The anticipated hourly range for this position is $23/hourly.
RESPONSIBILITIES
• Answer high-volume inbound customer calls via an automated phone system• Make outbound calls to patients, referrals, and sales as needed• Utilize resources to troubleshoot and resolve patient issues• Use full product knowledge of at least two Byram therapies to service patients• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team• Consistently meet and attain required Key Performance Indicators (KPIs)• Perform other duties as required
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Call center experience preferred
- Bilingual in Spanish/English- preferred
KNOWLEDGE, SKILLS AND ABILITIES
• Excellent written and verbal communication skills• Proficient with MS Office and the ability to navigate multiple platforms• Ability to learn Byram products and therapies• Strong customer service skills with the ability to resolve patient concerns• Demonstrate soft skills to enhance patient experience
#AccendraHealth
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
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