C.N.A. - Care Coordinator Technician - Long Term Care

Pay Range:$25.00 - $30.04

The C.N.A. Care Coordination Technician reports directly to the LTC Director of Nursing (DON) and is responsible for supporting the operation of LTC through the coordination of both administrative and clinical process support.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

• $5K Sign On and $10K Relocation for qualified hire!
• Hours Mon-Fri 8-5

Key Essential Functions and Accountabilities of the Job

• Provides general administrative support including answering telephones, taking messages, scheduling appointments for residents, faxing/filing documents, ordering clerical supplies, answering call lights, and maintaining a clean work environment.

• Establish and maintain relationships with family members to assist with the admission, reassessments, and data collection for all aspects of resident care documentation and ensure that documents are signed and in chart timely.

• Assists with the orientation and onboarding of employees; facilitates competency and Relias training schedule and compliance. Oversees employee communication, illness tracking and timekeeping management.

• Completes all orders for alarms, nursing supplies, new equipment and office supplies and forwarding requisitions to approval to Administrator.

• Enters all supply billing into the appropriate medical record for billing purposes.

• Provides administrative support to the Care Coordination team which may include assisting residents with applications to various services/agencies, completing Advance Directives and Power of Attorney documents.

• Assists Care Coordination Team in submitting/scanning in medical records using the hospital's electronic record system.

• Assists Care Coordination Team in taking minutes during multidisciplinary team meetings and documenting notes into electronic medical record as appropriate.

• Provides resident care as needed and within scope. Maintains confidentiality regarding administrative and resident issues. Able to demonstrate tact, patience, and reliability in support of patient care.

• Schedules resident's medical appointments per regulatory guidelines and communicates effectively with healthcare provider and care team. Assists with scheduling all ancillary appointments such as Ophthalmology, Podiatry, Dental, etc.

• Assists with staff scheduling and call schedule.

• Performs chart audits for compliance as requested by DON. Conducts regulatory and policy review in coordination with DON.

• Identifies areas for improvement on the unit and offers heightened awareness to the needs of resident to improve resident care and quality of life.

• Completes annual competencies as required.

Other Functions

• Will provide CNA coverage as needed, as well as assist with resident activities, and drive the resident van.

Additional Details:

Education, Certifications, and Licenses Required

• High school diploma or GED

• Current CNA Certification Required

• Medical terminology course or exchange 6 months on-the-job experience working with medical terminology, preferred.

• Basic Life Support (BLS) certification within 6 months of hire and biannually thereafter.

• Valid Driver's license

Experience Required

• 1 year of computer experience preferred.

• 2 years of experience working with the public in person and on the telephone, preferred (Healthcare environment preferred).

Knowledge of

• General office procedures.

• Professional telephone etiquette.

• Basic computer programs (Excel and Word), English, math, general writing, and word processing.

Skills in

• Oral and written communication.

• Prioritization and judgment.

Ability to

• Interact with patient and health care professionals in a positive and professional manner on a continuous basis.

• Enter and retrieve patient data accurately.

• Verbally communicate finding with healthcare team.

• Competently maintain a clean work environment with proper infection control measures including equipment cleaning.

• Work cooperatively with others by establishing and maintaining interpersonal relationships with patients, visitors, and other healthcare team members.

• Ensure confidentiality of patient information.

• Use aggressive patient management techniques to defuse any patient/visitor/peer volatile situations.

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!