Office Manager

PAC Plumbing, Heating, & A/CStaten Island, NY

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Director

Benefits

Paid Holidays

Paid Vacation

401k Matching/Retirement Savings

Job Description

Office Manager

Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Our team members enjoy competitive benefits and cutting-edge training from our master technicians.

Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us!

Our Office Manager will evaluate customer calls and match the right technician to every job. We need a positive team member who will go above and beyond for our customers and our staff, who has a perpetually friendly, can-do attitude to join our growing team!

At PAC Plumbing, Heating & A/C we are committed to the proper training and mentoring of our staff. You will receive hands-on training, side-by-side with your supervisor, and benefit from Nexstar Network’s proven training program that provides you with your own Coach!

What we offer:

Competitive salary
Amazing 401k
Your birthday is a paid day off!
Paid wellness days
Holiday and vacation pay
Paid training
Profit-sharing program
Hours 7:30 am – 5:30 pm

Responsibilities:

Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues, and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician’s progress.

Competencies for Success

Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor, with a sense of urgency, who also loves to win as a team.

We are an equal opportunity employer.

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FAQs About Office Manager Jobs at PAC Plumbing, Heating, & A/C

What is the work location for this position at PAC Plumbing, Heating, & A/C?

This job at PAC Plumbing, Heating, & A/C is located in Staten Island, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at PAC Plumbing, Heating, & A/C?

Employer has not shared pay details for this role.

What employment applies to this position at PAC Plumbing, Heating, & A/C?

PAC Plumbing, Heating, & A/C lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at PAC Plumbing, Heating, & A/C?

PAC Plumbing, Heating, & A/C is looking for a candidate with "Director" experience level.

What is the process to apply for this position at PAC Plumbing, Heating, & A/C?

You can apply for this role at PAC Plumbing, Heating, & A/C either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.