Service Desk Support Specialist II

H2 Performance ConsultingWashington, DC

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Job Description

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.

The Service Desk Support Specialist responsibilities will include:

Answering phones and entering initial ticket information.
Helping to resolve simple issues.
Providing password resets and account unlocks as needed
Providing basic troubleshooting and problem resolution for supported applications
Providing ticket escalation to Tier 2 technical support technicians.
Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.

Required Education:

High School or equivalent diploma.

Required Qualifications:

Five (5) years’ IT related experience
Three (3) year's experience in Service Desk Tier 1 Support
CompTIA Security+ CE
Experience with Remedy Helpdesk systems

Desired Qualifications:

Experience with SharePoint Requests for Services (RFS) application.

Clearance Qualifications:

Must have a DoD Final Secret Security Clearance

Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Service Desk Support Specialist II Jobs at H2 Performance Consulting

What is the work location for this position at H2 Performance Consulting?

This job at H2 Performance Consulting is located in Washington, DC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at H2 Performance Consulting?

Employer has not shared pay details for this role.

What employment applies to this position at H2 Performance Consulting?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at H2 Performance Consulting?

You can apply for this role at H2 Performance Consulting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.