Cafe Attendant

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

CAFE ATTENDANT

We're seeking a Café Attendant to join our Café Team. The Café Attendant will report directly to the Manager.

What You'll Do:

The Cafe Attendant is responsible for serving all products with friendly, individualized attention towards each customer. They are also responsible for educating customers about our premium coffees and teas. The Cafe Attendant fulfills any other duties the Café Manager and Lead Barista assigns, and represents a professional manner. 

• Delivers fast, friendly, personalized service while building relationships.
• Accurately takes, calls back, and processes guests' orders.
• Prepares beverages and food items to company standards, following all recipes and procedures.
• Educates guests on products, services, and menu offerings.
• Maintains consistent product quality and completes required certifications.
• Develops knowledge of coffee and tea regions, blends, and flavor profiles.
• Answers customer questions regarding products, preparation, and freshness.
• Operates the register accurately, including handling payments and providing change.
• Handles phone inquiries professionally, including orders and store information.
• Monitors and proactively resolves customer service issues, escalating concerns as needed.
• Weighs, grinds, and packages coffee according to company guidelines.
• Stocks and restocks inventory, including baked goods and retail items.
• Maintains the cleanliness of the store, including the bar area, equipment, and common spaces.
• Assists with receiving and organizing shipments.
• Follows safety protocols and reports hazards, incidents, and operational issues to management.

What We Look For:

• Maintains positive company morale and professional attitude
• Strong coffee knowledge - ability to train and develop peers
• Regularly required to handle food and hot beverages
• Must be able to work overtime, as needed
• Excellent verbal and written skills
• Well-organized and detail-oriented
• Regularly required to stand, walk, talk, and hear
• Frequently required to use hand-to-finger motions, handle or feel objects, and reach with hands and arms
• Regularly required to lift and/or move items up to 30 pounds
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Full-Time Hourly Rate: $21.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We're Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here's what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you're excited to grow, learn, and make an impact, we'd love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.