Cafe Manager

Position Summary

The Café Manager for Caffeina Coffee Roasting Company, serves as both the operational leader of the café and the steward of the brand..

This role requires someone who understands that hospitality is more than service — it is the consistent care of a space, a team, and the guests who gather there.

The manager leads daily operations, supports and develops staff, and ensures that every guest experience reflects the quality, warmth, and professionalism that define Caffeina.

At the same time, this role carries a sense of stewardship. The café is the living room of the club — a place where members begin their mornings, meet throughout the day, and return because the environment is welcoming, reliable, and well cared for.

The Café Manager ensures the space operates smoothly, the team performs with confidence, and the culture remains positive, accountable, and guest-centered.

Performance Standards:

Managers are expected to consistently maintain:

• Labor 25%- 29%
• COGS 35%- 39%
• Waste at or below 3%
• 7% year-over-year monthly sales growth goal

Role Requirements

• 30 hours floor shifts per week + 10 administrative hours
• Publish and maintain a mandatory 4-week schedule
• Ownership of 2026 monthly and annual sales goals
• Attendance at monthly leadership meetings 1-4 per month.

Key Responsibilities

Managers are responsible for full café leadership and operational execution, including:

• Overseeing daily café operations
• Leading, training, scheduling, and supervising staff
• Assisting with hiring, onboarding, performance management, and terminations
• Providing ongoing employee coaching and performance support
• Ensuring exceptional guest service and resolving issues promptly
• Maintaining food, beverage, and presentation quality standards
• Managing inventory, ordering, and vendor relationships
• Monitoring sales, labor, COGS, waste, and operating expenses
• Handling cash management, POS systems, and reporting
• Ensuring compliance with health, safety, and sanitation regulations
• Building and maintaining a positive, accountable team culture
• Implementing company policies, promotions, and operational improvements

Additional management duties include:

• Picking up orders and supplies
• Covering shifts when necessary
• Active problem solving and leadership decision-making

Additional benefits:

• · 7 days PTO per year
• · $10,200 annual bonus incentive program