Call Center Agent

Description

Compensation:

• Hourly, non-exempt
• The standard wage range for this role is $22.71 to $26.71 per hour
• It may be possible to earn more over time up to $30.66 per hour

Work Schedule:

• Full time, 40 hours, days
• M-F w/ a Saturday rotation which includes a 10% shift differential

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing over 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation

We strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

As a Call Center Agent you would be responsible for providing a welcoming and positive telephone experience to incoming callers and supporting the Call Center in meeting service level and quality performance objectives.

What We Offer

• A friendly & collaborative team environment
• A competitive compensation package

Benefits Include:

• Medical, dental & vision insurance
• 401(K) retirement plan with employer match
• 6 paid holidays
• Paid Time Off (108 hours first year, increasing thereafter)
• Paid Sick Leave
• Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant
• Life/AD&D insurance
• Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
• Flexible spending account
• Self-funded Health Savings Account on Base Medical Insurance Plan
• Employee Assistance Program
• Alternative Transportation Incentives
• Health Living reimbursements
• Medical Hardship payroll loans, Employee Referral Bonuses & Will preparation services

Requirements

Professional and Technical Knowledge:

• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Possesses specific knowledge of customer service, call center and patient scheduling processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.

Technical Skills:

• Keyboarding speed of 40 wpm and data entry skills.
• Demonstrates necessary proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
• Familiar with Microsoft Outlook & Word.

Communications Skills:

• Possesses ability to effectively communicate information that is complex and/or technical to co-workers and others.
• Able to exercise tact and diplomacy in the resolution of mild conflicts or disagreements that occur on the job that would be considered at a level of basic "customer service".
• Prepares effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
• Effectively communicates information during informal and formal verbal interactions.
• Fluency in Spanish highly desirable.

Candidates who meet the requirements or who have applicable experience or similar qualifications are encouraged to apply!

To Apply Visit our Careers Page at www.unitycarenw.org . For news on our organization & future job postings, please follow us on LinkedIn at https://bit.ly/363mfhv!

Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires all new employees to have up to date vaccines for influenza and strongly encourages up to date vaccines for COVID-19. More information about this program is provided throughout the recruitment process.

If you feel this job posting is missing any required compensation or benefit information, please contact HR@ucnw.org. Other questions can be addressed throughout the recruitment process for candidates selected to move forward.