Call Center Associate
Perpetual Labor Sourcing LLCFort Smith, AR
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Job Description
- Position Title: Call Center Associate
- Position Location: Fort Smith, Ar
Basic Job Description:
- Managing large amounts of inbound and outbound calls in a timely manner.
Minimum Job Duties:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization's service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues, and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating, and coordinating with internal departments.
- Other duties as assigned.
Equal Opportunity Employer
Automate your job search with Sonara.
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FAQs About Call Center Associate Jobs at Perpetual Labor Sourcing LLC
What is the work location for this position at Perpetual Labor Sourcing LLC?
This job at Perpetual Labor Sourcing LLC is located in Fort Smith, AR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Perpetual Labor Sourcing LLC?
Employer has not shared pay details for this role.
What employment applies to this position at Perpetual Labor Sourcing LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Perpetual Labor Sourcing LLC?
You can apply for this role at Perpetual Labor Sourcing LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.