Call Center Associate

The Salvation Army ARC CommandWilkes-Barre, PA

$13 - $13 / hour

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Overview

Compensation

$13-$13/hour

Job Description

The Donor & Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army.Duties and Responsibilities:

Respond to all communications in a courteous, professional, and timely manner.
Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.
Handle all inquiries and concerns calmly and respectfully.
Communicate effectively with donors regarding pickups or issues related to donated vehicles.
Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.
If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.
Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.
Assist donors by rescheduling pickups or resolving any issues that may arise.
Escalate complex issues to the Assistant Director or Director as needed.
Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork.

Qualifications:

Good command of the English language, both verbal and written.
Strong attention to detail and proofreading skills.
Professional demeanor with strong interpersonal and customer service skills.
Working knowledge of computers & Microsoft products.

About The Salvation Army ARC Command:

For more than 100 years, The Salvation Army has operated rehabilitation facilities across the country that provide help and hope to individuals with a variety of problems, including issues relating to substance abuse. Our charitable residential programs offer spiritual, emotional, and social assistance in an environment designed to help participants live healthy, fulfilling lives.

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FAQs About Call Center Associate Jobs at The Salvation Army ARC Command

What is the work location for this position at The Salvation Army ARC Command?

This job at The Salvation Army ARC Command is located in Wilkes-Barre, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Salvation Army ARC Command?

Candidates can expect a pay range of $12.5–$13 per hour for this role.

What employment applies to this position at The Salvation Army ARC Command?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at The Salvation Army ARC Command?

You can apply for this role at The Salvation Army ARC Command either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.