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Call Center - Grand Rapids MI

Applied InnovationGrand Rapids, MI
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Disability Insurance

Job Description

Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512  Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM 

Join Our Team at Applied Innovation!We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you. 

What You’ll Do: 

  • Answer incoming calls and respond to emails with professionalism and care 

  • Enter service and network-related requests into our system 

  • Process supply orders accurately and efficiently 

  • Coordinate and manage service technician call loads to ensure fast, quality support for our clients 

What We’re Looking For: 

  • Must be 18 years or older 

  • Strong communication skills and a client-focused mindset 

  • Dependable, organized, and attentive to detail 

  • Proficiency with computers and various software programs 

  • A positive attitude and a team-player approach
  • A high school diploma or GED

What We Offer: 

  • Comprehensive benefits package including medical, dental, and life insurance 

  • Short-term disability coverage 

  • 401(k) retirement plan 

  • Paid vacation and holidays 

  • An onsite fitness center 

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FAQs About Call Center - Grand Rapids MI Jobs at Applied Innovation

What is the work location for this position at Applied Innovation?
This job at Applied Innovation is located in Grand Rapids, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Applied Innovation?
Employer has not shared pay details for this role.
What employment applies to this position at Applied Innovation?
Applied Innovation lists this role as a Full-time position.
What experience level is required for this role at Applied Innovation?
Applied Innovation is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Applied Innovation for this role?
Applied Innovation offers following benefits: Health Insurance, Dental Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Applied Innovation?
You can apply for this role at Applied Innovation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.