Overview
Remote
On-site
Compensation
$24-$24/hour
Job Description
Call Center - Associate Description:
- Reporting to the Program Manager, HR Service Center, the HR Service Center Representative serves as the frontline point of contact for employees seeking assistance with general HR-related inquiries and concerns.
- They provide high- quality customer service by addressing employee questions, resolving issues, and guiding individuals through HR processes and procedures.
- Address queries and concerns from employees regarding HR policies, benefits, procedures, and employment-related matters.
- Offer guidance and assistance to employees with HR-related tasks such as onboarding, enrollment in benefits programs, and updating personal information.
- Resolve issues or conflicts related to payroll, benefits, workplace policies, or other HR-related matters in a timely and satisfactory manner.
- Associate degree or equivalent experience required.
- Demonstrated experience in customer service, with a preference for human resources experience. Relevant transferable skills and/or education may be considered.
- Use electronic case management tool, to ensure accurate and up-to-date records of employee interactions, inquiries, and issue resolutions for documentation and reporting purposes.
- Educate employees about company HR policies, procedures and programs, including any changes to the same; recommend self-service resources that employees can access easily.
- Assist employees with understanding and
- Strong written and verbal communication skills.
- Critical thinking skills. Attention to detail. Demonstrated proficiency with Microsoft Office 365 applications.
- Ability to maintain a high degree of confidentiality.
- enrolling in various benefits programs such as health insurance, retirement plans, and
- wellness initiatives.
- Handle sensitive employee information with confidentiality and discretion, adhering to privacy regulations and company policies.
- Apply critical thinking and sound judgement to identify when an employee case should be escalated to a senior member of the team (Tier 1) or a subject matter expert (Tier 2); clearly communicate expectations on next steps or response times to the employee.
- Ensure high levels of customer satisfaction by delivering prompt, courteous, and accurate assistance to employees, fostering a positive employee experience.
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FAQs About Call Center - Associate Jobs at GEE Group, Inc
What is the work location for this position at GEE Group, Inc?
This job at GEE Group, Inc is located in Providence, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at GEE Group, Inc?
Candidates can expect a pay range of $24.12–$24.12 per hour for this role.
What employment applies to this position at GEE Group, Inc?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at GEE Group, Inc?
You can apply for this role at GEE Group, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.