Call Center / Customer Service IV
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Remote
On-site
Compensation
$25-$30/hour
Job Description
Our Client, a Global Power Technology Leader company, is looking for a Call Center / Customer Service IV for their Nashville, TN / Hybrid location.Responsibilities:
- Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
- Act as the single-point-of-contact to customers and cross functional departments to process and fulfill customer orders; providing accurate documentation and continual communication to customer throughout the process.
- Take ownership of and resolve complex inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses.
- Escalate issue to the next appropriate level of customer support as needed.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Prepare and distribute standard and customized internal and customer reports.
- Understand Customer Order Management policies, procedures, and metrics.
- Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
- Participate in/lead process improvement projects.
- Engage in providing “value – added” services and promoting customer facing tools such as online portals.
- Perform tasks required to maintain integrity of data in relevant systems.
- High School Diploma required. College or equivalent degree preferred.
- Minimum of 2 years customer service-related experience is required.
- Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
- Communication (Written and Verbal): Strong customer service skills and interpersonal skills. Communicates in a clear, organized, and precise manner with functional areas to drive the required response.
- Strong ability to work independently and manage one’s time.
- Strong ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Office Suite. It is absolutely imperative that the selected candidate be proficient with MS Excel.
- Cultural knowledge: Ability to understand, communicate and effectively interact with people across cultures and languages.
- Ability to learn new skills required to utilize internal systems like Order Management Systems (OMS) and Customer Relationship Management (CRM) Systems etc.
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Call Center / Customer Service IV Jobs at Iconma
What is the work location for this position at Iconma?
This job at Iconma is located in Nashville, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Iconma?
Candidates can expect a pay range of $25–$30 per hour for this role.
What employment applies to this position at Iconma?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Iconma?
You can apply for this role at Iconma either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.