Call Center Manager

Luxury Bath TechnologiesDetroit, MI

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Overview

Schedule

Full-time

Career level

Director

Benefits

Career Development

Job Description

Call Center ManagerCompany: Kroll ConstructionLocation: Garden City, MI

Who We Are

Kroll Construction is a leader in the bath remodeling industry, delivering high-quality, affordable, and stylish solutions to homeowners. We pride ourselves on exceptional customer service and a results-driven team environment.

What We’re Looking For

We are hiring an experienced Call Center Manager to lead our team and drive performance. This role is ideal for a motivated leader who thrives in a fast-paced, sales-driven environment and knows how to build, coach, and scale a successful call center team.

What You’ll Do

Lead, hire, train, and manage call center representatives
Drive team performance and ensure appointment-setting goals are met
Monitor KPIs including call volume, set rate, and show rate
Coach and develop team members through ongoing feedback and training
Manage schedules to ensure proper coverage
Collaborate with marketing and sales teams to align campaigns and goals
Improve scripts, processes, and call strategies
Monitor calls for quality assurance and professionalism
Ensure accurate reporting and CRM usage

What You Bring

2+ years of call center management or leadership experience
Proven ability to meet or exceed performance metrics
Strong leadership and team-building skills
Excellent communication and coaching abilities
Highly organized with strong problem-solving skills
Experience in sales or home improvement is a plus
Comfortable working with CRM and call center systems

What We Offer

Competitive base pay + performance bonuses
Growth and advancement opportunities
Supportive, team-oriented environment

Apply Today

Ready to lead a high-performing team and grow your career? Apply now to join Kroll Construction!

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FAQs About Call Center Manager Jobs at Luxury Bath Technologies

What is the work location for this position at Luxury Bath Technologies?

This job at Luxury Bath Technologies is located in Detroit, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Luxury Bath Technologies?

Employer has not shared pay details for this role.

What employment applies to this position at Luxury Bath Technologies?

Luxury Bath Technologies lists this role as a Full-time position.

What experience level is required for this role at Luxury Bath Technologies?

Luxury Bath Technologies is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Luxury Bath Technologies?

You can apply for this role at Luxury Bath Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.