Call Center Manager/Leader
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Overview
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Call Center Team Lead
Benefits
Paid and ongoing training
Real growth opportunities
Health insurance
Dental insurance
Vision insurance
401(k) with a 4% company match
Base salary ($18+ DOE) + uncapped commissions + leadership incentives
Paid time off
About the Role
The Call Center Team Lead inspires performance, creates accountability, and elevates results. This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career. This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.
Responsibilities
Lead From the Front
- Make inbound and outbound calls to homeowners
- Convert qualified leads into scheduled appointments
Coach & Develop Team Members
- Review calls and identify opportunities for improvement
- Reinforce scripts, best practices, and sales techniques
- Help improve conversion rates and appointment quality
Drive Performance & Accountability
- Track daily activity and key performance metrics
- Ensure CRM accuracy and proper lead management
- Create a culture of ownership, urgency, and continuous improvement
Support Growth
- Work directly with leadership to improve systems, processes, and performance
- Play an active role in scaling the call center operation
Requirements
- Experience coaching, mentoring or managing a team
- Have a hunger for growth, personal improvement, and exceeding goals.
- Proven success in inside sales, appointment setting, or call center environments
- Strong communication and relationship-building skills
Schedule
Monday - Thursday: 2:00 PM - 8:00 PM
Friday: Optional 2:00 PM - 5:00 PM
Saturday & Sunday: 10:00 AM - 2:00 PM
About the Company
Storm Guard of Madison is on a mission to be the Gold Standard in the roofing and construction industry. Our over 1,000 five-star reviews are a testament to the quality of our work, but also to our commitment to our community. In order to achieve such a monumental goal, we believe in fostering our team and supporting them in order for them to be able to reach and exceed their goals.
Compensation: $40,000.00 - $85,000.00 per year
Storm Guard is seeking competitive, motivated and goal oriented individuals to join our family. We are a rapidly growing organization with great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Call Center Manager/Leader Jobs at Storm Guard Franchise Systems LLC
- Alternate-schedule
- Full-time