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Call Center Operator

Laurel Dental OfficeEllicott City, MD

$17 - $18 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Compensation
$17-$18/hour
Benefits
Health Insurance
Paid Vacation

Job Description

Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health..

Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Wellness programs
  • 4-day work week
  • Business, sales, and communications training

We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

  • Speak clearly to customers.
  • Communicate in writing with excellent grammar, punctuation, and spelling
  • Provide good customer service.
  • Answer questions about company services.
  • Handle problems that may arise when dealing with patients and non-patients.
  • Communicate with patients and resolve their problems or complaints.
  • Take notes of customer service calls.
  • Explain the different policies to customers.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • 401(k) matching
  • Health insurance
  • Dental care coverage
  • Employee discount
  • Paid time off
  • Paid training

Schedule:

  • Monday, Tuesday, Thursday, Friday as per office hours of the office

Supplemental pay types:

  • Bonus pay

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FAQs About Call Center Operator Jobs at Laurel Dental Office

What is the work location for this position at Laurel Dental Office?
This job at Laurel Dental Office is located in Ellicott City, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Laurel Dental Office?
Candidates can expect a pay range of $17–$18 per hour for this role.
What employment applies to this position at Laurel Dental Office?
Laurel Dental Office lists this role as a Full-time position.
What experience level is required for this role at Laurel Dental Office?
Laurel Dental Office is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Laurel Dental Office for this role?
Laurel Dental Office offers following benefits: Health Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Laurel Dental Office?
You can apply for this role at Laurel Dental Office either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.