Call Center Operator
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Overview
Job Description
Patient Support- Connect, Schedule, and Care!
We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day.
What You'll Do:
Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
Assist patients with portal registration, refill requests, and general questions
Route calls, take messages, and provide personalized support to patients and providers
Ensure accurate patient information and maintain HIPAA compliance
Support staff with scheduling overflow and special patient needs
Knowledge, Skills, & Abilities:
Comfortable using multi-line phone systems
Bilingual (English/Spanish) preferred, but not required
Computer literate, organized, and able to thrive in a fast-paced environment
Education & Experience:
High School diploma or equivalent
Experience using multi-line phone systems
Compensation:
$16.50/hour flat + opportunity for bonus if call metrics are met or exceeded
Why You'll Love Working Here:
Great Company Culture - supportive, collaborative team
Work/Life Balance - work stays at work!
Time Off- 2 weeks PTO, 10 paid holidays, and sick time
Health Benefits - medical (HSA/FSA), dental, vision, life, short- & long-term disability
Future Planning- 403(b) retirement plan
This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
