Call Center Quality Analyst
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Compensation
$91,000-$91,000/year
Job Description
Job Title: QA Analyst Call Center (Long-Term Temporary)Location: Cumberland, RI (Hybrid Remote on Mondays and Fridays) Employment Type: Long-Term Temporary Compensation: Up to $91,000 annually (BOE) Benefits: Health Insurance | Paid Time OffJob Description: Our client is seeking a Quality Assurance Analyst with a strong background in call center operations. This long-term temporary position features a hybrid schedule, allowing remote work on Mondays and Fridays, and offers a supportive environment focused on continuous improvement and compliance.Key Responsibilities:
- Monitor and evaluate inbound and outbound calls for quality, compliance, and customer experience standards.
- Score calls and deliver actionable feedback to agents and supervisors to drive performance improvements.
- Identify trends, gaps, and opportunities for training and process enhancements.
- Collaborate with training and operations teams to ensure consistent QA standards.
- Maintain detailed documentation and reporting related to QA activities and metrics.
- Ensure compliance with company policies and industry regulations.
- Proven experience in a call center QA role, specializing in call monitoring and scoring.
- Strong analytical skills and high attention to detail.
- Effective written and verbal communication skills.
- Ability to provide constructive, actionable feedback.
- Experience in the utilities industry or other regulated industry is a strong plus.
- Proficiency in QA tools and Microsoft Office Suite.
- Competitive pay up to $91K annually
- Hybrid schedule work remotely on Mondays and Fridays
- Health insurance and paid time off available
- Opportunity to contribute to high-quality service delivery in a regulated environment
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Call Center Quality Analyst Jobs at HTSS, Inc.
What is the work location for this position at HTSS, Inc.?
This job at HTSS, Inc. is located in Providence, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at HTSS, Inc.?
Candidates can expect a pay range of $91,000 and $91,000 per year.
What employment applies to this position at HTSS, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at HTSS, Inc.?
You can apply for this role at HTSS, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.