Call Center Representative- HVAC, Plumbing & Electrical

McHales Inc.Levittown, PA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Paid Holidays

Paid Vacation

Job Description

NOW HIRING! Full Time Customer Service Representative- HVAC, Plumbing & ElectricalWhy Choose McHales?

Incentive-packed pay structure
Generous Paid Time Off (yes, we want you to have a life)
Full Comprehensive health benefits
We prioritize Family Dynamics and champion Work-Life Harmony

About Us:McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet’s eye.) We’ve grown into one of Bucks County’s top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke. You’ve seen our trucks, maybe seen us on Facebook—now, you’ve got the chance to join theteam! We’re on the hunt for a Self-Motivated Customer Service Rockstarto join our Call Center team. You’ll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled—with a smile. What You’ll Be Doing:

Turning inbound calls into booked appointments.
Utilizing call scripts— with personality.
Address concerns with confidence and care.
Making outbound calls to existing customers (no cold calling!) to schedule system checks during slower seasons—helping keep the call board full and our customers happy. Confidence and comfort on the phone are a must!
Creating genuine connections and winning loyal customers for life.
Participating in training sessions to sharpen your skills.
Keeping customer records up-to-date and organized.

Success Traits:

2+ years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical)
Tech savvy, quick on the keyboard, and phone friendly
Dependable, and can work well under pressure— even when the summer heat starts flipping personality switches in people!
Friendly, upbeat communicator— both written and spoken
CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)
In-office availability & flexibility- Must be able to work each of the following shift schedules: Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday’s from 8am-12pm on a monthly rotation. (But is still subject to change)

What We Provide:

Hourly pay + performance-based incentives to keep you motivated! Top performers here don’t just do well here- they’re Bucks County royalty.
Medical, 401K match, paid holidays, & birthday celebrations
A fun, family-oriented workplace that feels like home
Coworkers who turn into lifelong friends
A place where your voice matters, and growth is appreciated

Come for the job, stay for the people and thrive in the career! If you're interested in applying in person, walk-ins are welcome at our office Monday through Friday from 7:30 AM to 3:00 PM.Please submit a copy of your resume for consideration.

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FAQs About Call Center Representative- HVAC, Plumbing & Electrical Jobs at McHales Inc.

What is the work location for this position at McHales Inc.?

This job at McHales Inc. is located in Levittown, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at McHales Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at McHales Inc.?

McHales Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at McHales Inc.?

McHales Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by McHales Inc. for this role?

McHales Inc. offers following benefits: Health Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at McHales Inc.?

You can apply for this role at McHales Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.