Call Center Representative - Plumbing & HVAC
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$17-$19/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Customer Service Representative
Do you have a quick wit and a phone voice people actually enjoy talking to? Good. Because we’re not looking for someone to just answer calls, we’re looking for someone who can own the customer experience from the first “hello” to the final booking.
As a Customer Service Representative, you’ll be the hub of our operation, handling incoming calls, scheduling service appointments, coordinating with dispatch, and making sure every customer interaction leaves a strong impression.
Who We Are
We’re a growing home service company serving the San Antonio area, and we’ve built our reputation by doing things the right way. No shortcuts, no excuses. Our customers trust us, and our team takes pride in delivering a level of service that stands out.
This isn’t just a job people pass through. It’s a place where you can grow, learn, and build a real career. We invest in training, support our team, and actually recognize people who show up and perform.
What You’ll Do (The Big Task)
Turn incoming calls into scheduled service appointments while creating a positive, professional experience for every customer.
Key Responsibilities
- Answer inbound calls and convert them into booked appointments
- Follow and master call scripts while still sounding natural and confident
- Coordinate scheduling and communication with dispatch and management
- Maintain accurate and complete customer records
- Participate in ongoing training and development
Tools You’ll Use
- ServiceTitan (CRM & scheduling)
- Microsoft Office
- Google Workspace
What We’re Looking For
- Positive, upbeat, and professional attitude
- Strong communication skills and confidence on the phone
- Detail-oriented and organized
- Able to work independently and stay on task
- A true “people person” who enjoys helping others
Requirements
- Reliable transportation
- Strong attendance and dependability
- Experience working in the trades
Why Join Us
We hire people who want more than just a paycheck. If you’re driven, coachable, and take pride in your work, you’ll have the opportunity to grow, earn, and build something long-term here.
Compensation: $17.00 - $19.00 per hour
We are a family owned company that started in 2007.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Call Center Representative - Plumbing & HVAC Jobs at A & A Plumbing, Heating & Cooling
What is the work location for this position at A & A Plumbing, Heating & Cooling?
This job at A & A Plumbing, Heating & Cooling is located in Schertz, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at A & A Plumbing, Heating & Cooling?
Candidates can expect a pay range of $17–$19 per hour for this role.
What employment applies to this position at A & A Plumbing, Heating & Cooling?
A & A Plumbing, Heating & Cooling lists this role as a Full-time position.
What experience level is required for this role at A & A Plumbing, Heating & Cooling?
A & A Plumbing, Heating & Cooling is looking for a candidate with "Senior-level" experience level.
What benefits are offered by A & A Plumbing, Heating & Cooling for this role?
A & A Plumbing, Heating & Cooling offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at A & A Plumbing, Heating & Cooling?
You can apply for this role at A & A Plumbing, Heating & Cooling either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.