Call Center Representative

BrightKey, IncAnnapolis Junction, MD

$18 - $20 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$18-$20/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. Schedule, Benefits, & Compensation:

Starting Pay Rate: $18.00 - $20.00 per hour
Schedule: Monday – Friday, First Shift (8:00am - 5:00pm)
Location: Annapolis Junction, MD (onsite)
Medical, Dental, & Vision Insurance
Participation in company 401k program
Paid Time off and 10 paid holidays

What BrightKey Offers:

Gain experience in a great organization with a 30+ year history of providing industry leading business services!
Opportunity for professional growth. We provide a clear career path into leadership and management roles.
Consistent and stable work schedule.
A great work environment in a professional office setting. You have your own desk, equipment, computer and workspace.
A supporting team with years of experience serving our customers that can support you in your professional growth.

Ideal Experience to Have:

Experience in a professional call center environment
Excellent customer service skills
Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
Proficiency with Microsoft Word and Excel

Key Responsibilities of the Call Center Representative:

Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
Proactively identify opportunities to enhance the member experience and share feedback with the team.
Ensure compliance with organizational policies, privacy standards, and service level agreements.
Document all customer interactions and update records accurately in the database.
Collaborate with team members to ensure a seamless customer experience.
Identify and escalate priority issues to the appropriate team members or departments.

Qualifications for the Call Center Representative Position:

High school diploma or equivalent; associate or bachelor’s degree preferred.
Prior experience as a professional Call Center Representative, two or more years preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle a high volume of calls and emails with professionalism and efficiency.
Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
Compassionate and empathetic, with a genuine desire to help others.
Ability to work independently and as part of a team.
Flexible and adaptable to changing priorities and tasks.

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.CSP-061126Call Center RepresentativeCustomer ServiceCall Center

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FAQs About Call Center Representative Jobs at BrightKey, Inc

What is the work location for this position at BrightKey, Inc?

This job at BrightKey, Inc is located in Annapolis Junction, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at BrightKey, Inc?

Candidates can expect a pay range of $18–$20 per hour for this role.

What employment applies to this position at BrightKey, Inc?

BrightKey, Inc lists this role as a Full-time position.

What experience level is required for this role at BrightKey, Inc?

BrightKey, Inc is looking for a candidate with "Senior-level" experience level.

What benefits are offered by BrightKey, Inc for this role?

BrightKey, Inc offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at BrightKey, Inc?

You can apply for this role at BrightKey, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.