Call Center Representative
EHIMSouthfield, MI
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Career Development
Job Description
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
- Promptly and courteously answer inbound telephone calls
- Assess, prioritize and resolve client issues using good listening and comprehension skills
- Escalate issues to management as appropriate
- Document and retain all pertinent information
- Manage outbound outreach for enrollment and/or refills
- Manage multiple client programs
- Responsible for training call center new hires
- Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc.
QUALIFICATIONS AND REQUIREMENTS
- Minimum 2 years of experience in a customer service position, preferably in a call center environment
- PBM, pharmacy or health care industry experience preferred
- Health insurance background and knowledge of pharmacy terminology desired
- Proficient PC skills in Windows-based applications.
- Excellent verbal and written communication skills
- Excellent telephone etiquette and strong customer service orientation
- Highly organized with strong attention to detail
- Excellent time management skills
- Ability to work independently and with a team
- Ability to exercise logical critical thinking in problem solving
- Ability to be flexible and quickly adapt to the changing needs in the department.
- Flexible with scheduled work hours
- Bilingual English/Spanish is a plus
EDUCATION
- High School Diploma or equivalent
- Pharmacy Technician Certification is a plus
PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting.
Automate your job search with Sonara.
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FAQs About Call Center Representative Jobs at EHIM
What is the work location for this position at EHIM?
This job at EHIM is located in Southfield, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at EHIM?
Employer has not shared pay details for this role.
What employment applies to this position at EHIM?
EHIM lists this role as a Full-time position.
What experience level is required for this role at EHIM?
EHIM is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at EHIM?
You can apply for this role at EHIM either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.