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Call Center Representative

Family Care Health CentersSaint Louis, MO
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site

Job Description

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Description

JOB DESCRIPTION

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE: CALL CENTER REPRESENTATIVE

I. BASIC FUNCTION:

Acts as a member of the Operations Team in the role of Call Center Representative.

II. INTERDEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Call Center Manager

III. PRIMARY RESPONSIBILITIES:

  1. Receive and answer all incoming telephone calls promptly and professionally.

  2. Schedule patient appointments utilizing electronic health record (EHR) systems and create detailed tasks/messages for appropriate medical staff.

  3. Reschedule patient appointments and cancel provider schedules as needed.

  4. Orient new staff to the telephone system.

  5. Monitor cancellations and reschedule appointments as necessary.

  6. Manage care gap lists and outbound calls, schedule appointments for specific patient populations at the direction of clinical staff.

  7. Provide accurate information about medical procedures, clinic hours, and provider availability.

  8. Handle urgent calls and escalate issues to appropriate medical staff when necessary.

  9. Maintain patient confidentiality and comply with HIPAA regulations.

  10. Performs other duties as assigned.

IV. QUALIFICATIONS:

  1. High School Diploma or G.E.D. equivalent required.

  2. One (1) year medical office work experience or equivalent required.

  3. Ability to type 40 WPM preferred.

  4. Knowledge of medical terminology preferred.

CALL CENTER REPRESENTATIVE

Page 2.

  1. Must possess excellent computer, communication and customer service skills.

  2. Must possess excellent organizational skills and attention to detail.

  3. Bi-lingual speaking skills a plus.

V. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder).

______

Chief Executive Officer Date

______

Job Holder Date

______

Supervisor Date

Established 10/2025

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FAQs About Call Center Representative Jobs at Family Care Health Centers

What is the work location for this position at Family Care Health Centers?
This job at Family Care Health Centers is located in Saint Louis, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Family Care Health Centers?
Employer has not shared pay details for this role.
What employment applies to this position at Family Care Health Centers?
Family Care Health Centers lists this role as a Full-time position.
What experience level is required for this role at Family Care Health Centers?
Family Care Health Centers is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at Family Care Health Centers?
You can apply for this role at Family Care Health Centers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.