Call Center Representative

The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.

Position Description Summary/Purpose:

This position provides services in the Admissions Reservation Center (ARC). Works scheduled shifts.

Essential Job Functions/Primary Responsibilities:

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Fields incoming inquiries from individuals interested in the College; collects and inputs their data; and transfers them to appropriate Admissions staff
• Contacts individuals who have emailed or mailed a request for information to the College
• Follows-up with prospects prior to appointment
• Contacts any appointments who may have missed a scheduled meeting and reschedules them
• Contacts all incoming students scheduled to begin classes and confirms their attendance
• Conducts Registration reminder campaigns both via telephone and on Campus
• Meets performance and service objectives in a fast-paced call center environment
• Staffs multi-line reception area on occasion
• Provides support to the Admissions front desk
• Conducts all work in a safe manner and all work safety practices are followed.

Other Functions:

• Performs similar or related work as required, directed or as situation permits
• Assists other department staff as needed to promote a team effort
• Continues professional development and training; keeps current with trends.

Knowledge, Ability and Skill:

• Excellent customer service skills
• Strong communication skills
• Ability to work well in a fast-paced team environment
• Experience in retail and/or hospitality preferred
• Bilingual (English/Spanish) candidate preferred
• Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.