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Call Center Representative

International Medical GroupIndianapolis, IN
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Assistance Coordinator – Global Healthcare & Travel Claims

Location: Remote (Indianapolis Office)Contract: Full-Time | Monday to FridaySchedule: 1st and 2nd shifts available between 8:00 AM - 8:00 PM 

Make a Global Impact with IMG

At International Medical Group (IMG), we’re more than just a leading international medical insurance provider—we’re a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind® to people living, working, and exploring across borders.

If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale.

What You’ll Do

As an Assistance Coordinator, you’ll be the first point of contact for customers who need support with holistic queries and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.

Key Responsibilities:

  • Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy
  • Answer benefit questions, update policies, and assist with new and existing claims
  • Document interactions accurately in our CRM system
  • Collaborate with team members and mentor new hires when needed
  • Support special projects and tasks as assigned

What We’re Looking For

  • 1+ year of customer service experience with strong problem-solving skills
  • Proficiency in Microsoft Office Suite
  • Excellent communication skills—both written and verbal
  • Ability to multitask in a fast-paced environment
  • Global awareness and a genuine passion for helping people
  • Positive attitude, resilience under pressure, and attention to detail

Perks & Benefits

  • A diverse, inclusive, and globally connected team
  • Comprehensive benefits package (Medical/RX/Dental/Vision)
  • 401(k) with company match
  • Paid Time Off + Company Holidays
  • Free parking & on-site fitness center
  • Casual dress environment
  • Tuition reimbursement plan

Ready to Build Something Extraordinary?

Join a team that’s making a difference worldwide. Apply now and take the next bold step in your career with IMG!

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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FAQs About Call Center Representative Jobs at International Medical Group

What is the work location for this position at International Medical Group?
This job at International Medical Group is located in Indianapolis, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at International Medical Group?
Employer has not shared pay details for this role.
What employment applies to this position at International Medical Group?
International Medical Group lists this role as a Full-time position.
What experience level is required for this role at International Medical Group?
International Medical Group is looking for a candidate with "Entry-level" experience level.
Does International Medical Group allow remote work for this role?
Yes, this position at International Medical Group supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by International Medical Group for this role?
International Medical Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at International Medical Group?
You can apply for this role at International Medical Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.