Call Center Representative (Medical/ Insurance Experience Preferred)

LatitudeRockville, Maryland

$25 - $30 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$25-$30/hour

Benefits

Health Insurance

Job Description

Position Overview:

We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience. Candidates with medical, healthcare, or health insurance experience are preferred but not required.

Hours: Monday-Friday 8am-5pm

Responsibilities:

Answer high-volume inbound calls and make outbound calls as needed.
Assist patients/members with inquiries related to:
Benefits, eligibility, and coverage
Claims status and billing questions
Provider information and referrals
Appointment scheduling and general support
Accurately document all interactions in CRM or healthcare systems.
Verify insurance and demographic information.
Provide clear explanations of policies, procedures, and next steps.
Escalate complex or sensitive issues to appropriate teams.
Maintain confidentiality and comply with HIPAA and company policies.
Meet or exceed call center performance metrics (quality, productivity, attendance).
Collaborate with internal teams to resolve customer concerns quickly and efficiently.

$25 - $30 an hour

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FAQs About Call Center Representative (Medical/ Insurance Experience Preferred) Jobs at Latitude

What is the work location for this position at Latitude?

This job at Latitude is located in Rockville, Maryland, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Latitude?

Candidates can expect a pay range of $25–$30 per hour for this role.

What employment applies to this position at Latitude?

Latitude lists this role as a Full-time position.

What experience level is required for this role at Latitude?

Latitude is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Latitude?

You can apply for this role at Latitude either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.