Call Center Representative
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$17+/hour
Benefits
Dental Insurance
Vision Insurance
Job Description
Call Center Representative
Location: Elizabethtown, KY
Position Summary
We're looking for a Call Center Representative to provide excellent service to healthcare professionals and patients. In this role, you'll manage both incoming and outgoing calls related to healthcare questions, delivering exceptional service with professionalism, empathy, and efficiency.Compensation
- Salary: From $16.20 per hour
- Additional: $4.57 hourly Health and Wellness stipend
- Benefits:
- Dental Insurance
- Health Insurance
- Vision Insurance
Primary Responsibilities
- Handle incoming and outgoing calls to support healthcare professionals and patients.
- Assist with questions about affordability support, enrollment, program details, and consent processes.
- Facilitate appropriate transfers for specific medical questions.
- Capture and escalate any adverse events or product complaints following established procedures.
- Provide support for general savings card inquiries.
- Document all interactions accurately and according to program guidelines.
- Perform additional tasks as needed to support program requirements.
Qualifications
- Required: High School Diploma or equivalent.
- Preferred: At least one year of call center experience in the healthcare industry.
- Strong verbal communication skills that are clear, articulate, and grammatically sound.
- Active listening and observational skills to respond appropriately to caller needs.
- Demonstrated patience, confidence, and sensitivity during interactions.
- Ability to maintain a natural and friendly tone with enthusiasm to assist callers.
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FAQs About Call Center Representative Jobs at North South Consulting Group
What is the work location for this position at North South Consulting Group?
This job at North South Consulting Group is located in Elizabethtown, KY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at North South Consulting Group?
Candidates can expect a pay range of $17.2 (per hour).
What employment applies to this position at North South Consulting Group?
North South Consulting Group lists this role as a Full-time position.
What experience level is required for this role at North South Consulting Group?
North South Consulting Group is looking for a candidate with "Entry-level" experience level.
What benefits are offered by North South Consulting Group for this role?
North South Consulting Group offers following benefits: Dental Insurance and Vision Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at North South Consulting Group?
You can apply for this role at North South Consulting Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.