Call Center Representative

Wachter, Inc. MT Laurel, NJ

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Overview

Schedule

Alternate-schedule

Full-time

Part-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a Staff Safe Agent to join our growing, fast-paced call center operating 24 hours a day, 365 days a year ONSITE at the Mt. Laurel, NJ. In this role, you will support participating businesses Nationwide utilizing the StaffSafe system to ensure the welfare of staff and customers.

WE ARE NEEDING TO HIRE FOR THE FOLLOWING SHIFTS:

Full-Time Overnight Shift

Saturday: 11:00 PM – 7:00 AM
Sunday, Monday & Thursday: 10:30 PM – 6:30 AM

TWO PART-TIME SHIFTS:

Saturday & Sunday

6:00 AM – 4:00 PM
OR
6:30 AM – 2:30 PM

As a Staff Safe Agent, you will be fielding Inbound calls from staff at participating businesses Nationwide when they feel their safety and/or that of their patrons is at risk and work to de-escalate the situation at hand. We are committed to providing exceptional care and support to staff members of participating businesses when in need.

As a key member of our Team, you will play a vital role in ensuring the well-being and safety of our clients in emergency situations and work to resume safe & normal operation of the business as quickly as possible.

RESPONSIBILITIES:

Field LIVE assistance calls from participating clients Nationwide
De-escalate conflicts and provide reassurance
Contact local Emergency Service, as necessary
Data entry
Monitoring of CC-TV

REQUIREMENTS:

Applicant must be 18 years of age or older.
Be able to pass standard background checks & drug testing
Possess strong & effective written & verbal communication skills, problem-solving skills, and attention to detail
Well-spoken
Ability to multi-task while remaining neutral, calm, & focused under pressure
Possess a High School diploma or equivalent
2+ years of experience in a Customer Service-related job field/environment
Ability to effectively work in office effectively in a team environment
Ability to take overtime, if needed

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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FAQs About Call Center Representative Jobs at Wachter, Inc.

What is the work location for this position at Wachter, Inc. ?

This job at Wachter, Inc. is located in MT Laurel, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Wachter, Inc. ?

Employer has not shared pay details for this role.

What employment applies to this position at Wachter, Inc. ?

Wachter, Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time
Part-time

What experience level is required for this role at Wachter, Inc. ?

Wachter, Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Wachter, Inc. for this role?

Wachter, Inc. offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Wachter, Inc. ?

You can apply for this role at Wachter, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.