Call Center Sales Supervisor

OnPoint CX Solutions LLCHenderson, NV

$18+ / hour

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$18+/hour

Job Description

OnPoint CX Solutions is hiring a hands-on Call Center Sales Supervisor to lead and grow a high-performing sales team in our Henderson office. This is an ideal role for a strong sales professional who enjoys coaching others, driving results, and leading from the front in a fast-paced call center environment.Why You’ll Love This Role

$17.50 per hour plus daily and weekly performance bonuses
Clear path to growth with a rapidly expanding company
Hands-on leadership role with real impact on sales performance
In-office, team-driven, high-energy sales floor

Job SummaryAs a Call Center Sales Supervisor, you will be assigned to a specific campaign and a team of sales agents. You will support agents through live call coaching, call tagging, objection handling, and performance tracking to help drive daily and weekly sales goals.This is a working supervisor role — you’ll stay close to the phones, lead by example, and actively assist agents in closing sales. Supervisors report directly to the Sales Floor Director and play a key role in developing talent and improving overall team performance.Key Responsibilities

Lead, coach, and support a small team of sales agents on an assigned campaign
Monitor live and recorded calls; provide real-time coaching and feedback
Tag calls to assist agents with closing sales and overcoming objections
Hold agents accountable for attendance, KPIs, productivity, and sales targets
Track daily and weekly team performance and ensure goals are met
Identify coaching and training needs; recommend agents for additional training
Communicate team performance updates and insights to the Sales Floor Director
Foster a positive, performance-driven, and supportive team culture

Requirements

Strong sales experience required; prior leadership, floor lead, or mentoring experience is a plus
Proven ability to coach, motivate, and develop sales talent
Confident pulling calls, closing sales, and providing real-time feedback
Excellent communication, organization, and problem-solving skills
Ability to multitask and pivot quickly in a fast-paced call center environment
Results-driven mindset with strong accountability and reliability
Comfortable using CRMs, call center systems, and multiple computer screens
Open availability required (standard hours Monday–Friday, 5:45 AM–2:30 PM; may vary)
In-office position at our Henderson, NV location

Compensation & Training PathThis position offers $17.50 per hour rate and weekly performance-bonuses.Upon hire, supervisors are assigned to a campaign and complete foundational sales training while pulling calls alongside agents. During this phase, supervisors are eligible to earn agent-level commission.Once commission is achieved, supervisors transition into supervisor-specific training focused on closing strategy, coaching, and team leadership. Training length varies by individual. After successfully completing training, supervisors are assigned a team, given daily and weekly performance targets, and become eligible for supervisor bonuses. In addition, after being assigned a team and once 60 days of employment is reached, compensation will change to $700 weekly salary.

About OnPoint CX SolutionsOnPoint CX Solutions is a growing business process outsourcing (BPO) company specializing in call center sales, customer care, retention, and back-office support, primarily within the energy sector. We help businesses and consumers navigate energy options through knowledgeable, results-driven sales teams.If you’re a sales-driven leader with a can-do attitude, a passion for helping others succeed, and the desire to grow with a fast-scaling company, we’d love to hear from you. Applications are reviewed daily.

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FAQs About Call Center Sales Supervisor Jobs at OnPoint CX Solutions LLC

What is the work location for this position at OnPoint CX Solutions LLC?

This job at OnPoint CX Solutions LLC is located in Henderson, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at OnPoint CX Solutions LLC?

Candidates can expect a pay range of $17.5 (per hour).

What employment applies to this position at OnPoint CX Solutions LLC?

OnPoint CX Solutions LLC lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at OnPoint CX Solutions LLC?

OnPoint CX Solutions LLC is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at OnPoint CX Solutions LLC?

You can apply for this role at OnPoint CX Solutions LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.