Call Center Team Lead - Inside Sales

Replies within 24 hours

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Call Center Team Lead - Inside Sales

Base Pay + Performance Bonuses

We are seeking a high-performance Call Center Team Lead to drive results, accountability, and daily execution for our Inside Sales appointment-setting team.

This is a hands-on, player-coach position. You will actively make calls and set appointments while also leading, coaching, and elevating team performance.

This role operates in a structured, metrics-driven environment where performance, professionalism, and consistency matter.

What You'll Own:

• Make inbound and outbound calls to convert qualified leads into scheduled appointments

• Lead by example in call volume (20-30+ calls per hour) and conversion performance

• Coach team members in real time through call reviews and feedback

• Reinforce scripts, standards, and CRM documentation accuracy

• Monitor appointment quality and ensure smooth handoffs to the sales team

• Drive daily accountability around metrics and productivity

Schedule:

Monday-Thursday: 2:00 PM-8:00 PM

Friday: Optional 2:00 PM-5:00 PM

Saturday-Sunday: 10:00 AM-2:00 PM

Compensation:

Competitive hourly base + individual performance bonuses + additional team-based leadership incentives tied to productivity and appointment quality.

Ideal Candidate:

• Proven inside sales or call center performance

• Experience leading, mentoring, or informally coaching others

• Comfortable in a high-call-volume, performance-based environment

• Strong communication skills and natural leadership presence

• Highly organized, metric-driven, and results-focused

This role is built for someone who wants to produce at a high level while developing leadership skills and directly impacting team results.

If you are competitive, accountable, and motivated to lead from the front - apply today.

Compensation: $30,000.00 - $100,000.00 per year

Storm Guard is seeking competitive, motivated and goal oriented individuals to join our family. We are a rapidly growing organization with great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need.