Card Operations Representative

South Carolina Federal Credit Union is currently seeking Card Operations Representative to join our team of outstanding professionals in North Charleston, SC.

Duties include but are not limited to:

• Responsible for providing superior service during every interaction with both internal employees and external members.
• Responsible for answering telephone calls related to card inquiries and issues for both internal employees and external members.
• Responsible for researching, resolving and responding timely to card inquiries and issues or escalating to the appropriate team member or management when necessary.
• Responsible for handling debit card disputes related to fraud and non-fraud situations.
• Responsible for preparing and mailing member notifications.
• Responsible for department's record retention practices and compliance.
• Responsible for ordering and maintaining department supplies.
• Responsible for retrieval and distribution of interoffice mail.
• Responsible for ensuring all desk procedures/documentation pertaining to duties are accurate/current.
• Responsible for performing various administrative tasks as requested by management.
• Responsible for providing support for department activities as needed.
• Responsible for providing support to other team members as needed.

Minimum qualifications include:

• Possess a high school diploma or equivalent (GED).
• Possess a minimum of two years of similar or related experience in a service work environment.
• Possess the ability to provide superior member/customer service.
• Possess proficient verbal and written communication skills.
• Possess the ability to perform duties with accuracy and speed in a high-volume, fast-paced work environment.
• Possess the ability to perform work independently with minimal supervision.
• Possess demonstrated interpersonal skills and the ability to work cooperatively with others.
• Possess the ability to maintain confidential information and handle sensitive issues with tact and diplomacy.
• Possess demonstrated problem solving skills.
• Possess proficiency in Microsoft office applications.
• Possess proficient mathematical skills.

This position has the potential for a hybrid schedule. Per our policy you must meet the minimum requirements of highspeed internet (200MBPS download; 25 MBPS upload, 50MS or less latency, and 30MS or less jitter) and ability to be wired into router through ethernet to support required responsibilities. A data speed analyzer test will be administered, and a higher minimum speed may be required.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer

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