Card Services Representative

Pelican State Credit UnionBaton Rouge, LA

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

The role of the Card Services Representative is to perform administrative assistance with the day-to-day activities, procedures, and clerical needs of the Card Service Department. This representative will serve the member's needs by handling credit and debit inquiries over the phone. Additionally, this representative must embody Pelican's Core Values, provide excellent service in their work, and be comfortable working in a fast-paced environment.A Day in the Life of a Card Services representative INCLUDES:

Monitor and respond to internal inbound inquiries regarding plastic cards in a timely manner.Process and respond to member requests including, but not limited to, travel notifications, rush shipment requests, limit increases, merchant hold releases, card activation or deactivation, and closure requests.Make outbound calls to cardholders regarding research requests and outstanding issues.Process maintenance requests for debit and credit cards, such as setting up cards, blocking cards, removing blocks, rushing shipment requests and increasing daily limits.Complete reports, tasks and projects as assigned with established guidelines and timelines.Learn relevant card associated regulations pertaining to debit/credit cards, such as Visa Operating Rules and Regulations E and Z.

Card Services Representative Skills and qualifications include:

1 year of experience in card operations, a teller or call center role, or in role reviewing member's financial accounts.High school education or equivalent.

Excellent oral, written, and telephone communication skills.Strong problem-solving, attention to detail, and member service skills.Proficiency in Microsoft Office products, especially Excel.Xperience or Symitar experience is a plus, but not required.

Other things you may want to know about this position:

Work Schedule

Monday- Friday

8:00 am- 5:00 pm, with some flexibility.

Travel

Travel is rarely necessary for this position.

Work Site Location

All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816

Why should you join the pelican team?Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.Our full-time employees enjoy amazing benefits including:

Medical, Dental, and Vision Insurance with generous employer premium contributionsHealth Savings Account contributions for eligible employeesEmployer-Paid Life InsurancePaid Vacation & Sick Leave15 Paid Holidays each year, which includes a Cultural Floating Holiday401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

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FAQs About Card Services Representative Jobs at Pelican State Credit Union

What is the work location for this position at Pelican State Credit Union?

This job at Pelican State Credit Union is located in Baton Rouge, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pelican State Credit Union?

Employer has not shared pay details for this role.

What employment applies to this position at Pelican State Credit Union?

Pelican State Credit Union lists this role as a Full-time position.

What experience level is required for this role at Pelican State Credit Union?

Pelican State Credit Union is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Pelican State Credit Union for this role?

Pelican State Credit Union offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Pelican State Credit Union?

You can apply for this role at Pelican State Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.