Care Coordinator - Pace

PACE, a member of Empath Health is seeking a compassionate and detail-oriented Care Coordinator to join our interdisciplinary PACE team in Pinellas Park, FL. In this role, the PACE Care Coordinator is responsible for service coordination and communication to support participants throughout the care continuum. This role organizes appointments, services, and information flow between participants, caregivers, providers, and the care team.

What is PACE?

The Program of All-Inclusive Care for the Elderly (PACE) is a unique care model designed to help older adults remain safe and independent in their own homes.

• Relationship-Based Care with Real Impact: Build long-term connections with participants, supporting them through all stages of care-this is a meaningful alternative to traditional inpatient or facility-based care.
• Team-Driven, Preventive Focus: Collaborate closely with physicians, social workers, therapists, and other clinicians in a proactive care model focused on prevention, wellness, and holistic well-being.

What You'll Do

• Serve as the central communication point for participants, caregivers, providers, and team members.
• Support transitions of care, including hospital discharges, SNF stays, ER visits, and facility moves.
• Arrange and track home care visits; follow up on missed or incomplete services.
• Communicate with long-term care facilities to obtain records and route documentation.
• Assist with disenrollment tasks such as medication supply, service discontinuation, and DME pickup
• Confirm specialist and procedure appointments, share instructions, arrange transportation, and document completion.
• Maintain timely, accurate documentation in the electronic record system.
• Ensure compliance with CMS, ADC, HIPAA, and organizational standards.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• High school diploma or equivalent required.
• Two (2) years of experience in healthcare, service coordination, and customer service required.
• Strong communication skills, customer service mindset, and organizational abilities.
• Ability to manage multiple tasks in a fast‑paced environment.
• Must be able to communicate effectively by phone.
• Proficient computer skills and ability to work in electronic record system.

What You'll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.