Care Coordinator-Social Service Tech 3

A. ORGANIZATIONAL RELATIONSHIPS

Position Title: MARCH Care Coordinator

Position Number:

Work Unit: MARCH (Move)

Immediate Supervisor's Title: Move Team Lead

List positions supervised through immediate contact: None

B. QUALIFICATIONS:

Knowledge of agency policies and procedures. Ability to coordinate and organize delivery services. Ability to monitor youth's progress toward meeting established goals. Knowledge of youth's treatment goals. Ability to interview youths and or families using established techniques. Ability to develop youth profile. Knowledge of agency confidentiality policies. Knowledge of state and federal confidentiality laws and regulations. Knowledge of available community resources. Ability to make appropriate referrals. Knowledge of crisis intervention. Ability to develop client service plan to habilitate and rehabilitate client and assist client in attaining social, educational, and vocational goals. Ability to contact health care professionals to obtain additional background information. Ability to develop, implement, and facilitate workshops. Knowledge of target population. Ability to access what training is needed. Knowledge of agency specific software. Knowledge of available databases. Ability to prepare reports and case history records. Knowledge of eligibility requirements. Knowledge of information needed to complete applications. Knowledge of what qualifies as an emergency situation. Entry qualifications include a high school diploma or GED and two years' experience in a social services related position OR a Bachelor's degree in a social services related field OR one year at the lower level or position equivalent.

(Physical) No lifting of more than 20 pounds.

C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:

(Include emergency equipment, treatment equipment and high risk equipment) N/A

D. BL00DBORNE PATHOGEN CATEGORY(check one)

____Employee routinely performs tasks that involve exposure to blood or other potentially infectious

material as part of their assigned duties (Category I).

____Employee performs assigned tasks which does not involve exposure to blood or other

potentially infectious matter, BUT employment may require performing unplanned category I tasks

(Category II).

X Employee performs assigned tasks which involve no exposure to blood or other potentially

infectious material AND performance of category I tasks are not a condition of employment

(Category Ill).

E. MANDATORY TRAINING CATEGORY(Check One)

____Administrative

_____

__x__Direct Care

_____

____Medical

F. PERFORMANCE IMPROVEMENT

The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of youth outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, youth focused services.

G. PROGRAM DESCRIPTION

MARCH is an acronym that stands for Mobilizing Access to Resource Care and Hope and is a program that is an expansion of Intensive Customized Care Coordination (IC3) services. This adds a pre-enrollment care coordination stage to IC3 by 1) facilitating referrals and linkage to services and supports for youth not meeting IC3 eligibility criteria and 2) increasing enrollment for youth meeting IC3 eligibility criteria. MARCH also offers additional elements such as continuous family and youth engagement, System of Care philosophy, System of Care elements training and education, suicide prevention, emphasis on diverse underserved populations, collaborative partnerships, and trauma and grief informed care.

H. ASSIGNED DUTIES

The care coordinator provides a broad range of case management services to patients/ clients/ youths and their families. Conducts patient/client/youth intakes, participates in treatment team planning, and performs crisis intervention. Assist in dealing with personal and social problems. May provide behavioral and emotional support to youths and families and/or serve as a liaison for social services. May perform case management duties. Assist individuals in identifying and gaining access to required services and supports, as well as medical, social, educational, development and other services and supports. Encourages the use of community resources through referral to appropriate traditional and non-traditional providers, paid, unpaid and natural supports. Coordinates a set of interrelated activities for identifying, planning, budgeting, documenting, coordinating, securing, and reviewing the delivery and outcome of appropriate services for individuals through a wraparound approach. Care Coordinators will deliver services and work in partnership with the individual and their family/caregivers/legal guardian to assemble the Child and Family Team (CFT). Care Coordinators will provide a minimum of 6 hours of care coordination per month per individual services but should be based on level of need. Care Coordinators will have a minimum of 2 hours of face to face per month per individual served but should be based on level of need.

Duties Include:

Implements and organizes the delivery of specific social services within the community. Monitors patient's/client's/youth's progress towards treatment goals. Completes patient/client/youth intakes based on interviews with patients/clients/youths, their families, significant others and appropriate community agencies. Assists clients in locating and utilizing community resources including legal, medial, financial assistance, and other referral services. Provides case management and referral services to clients with emergency situations. Coordinates Child Family Team and its members as identified by the family/youth. Provides crisis intervention services on a 24/7/365 basis to the youth they serve, to include face-to-face response when clinically indicated. Maintains contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client's overall progress. Implements life skills workshops and programs in behavior management, youth services, community and social services. Maintains program statistics. Prepares intake reports and case history reports.