Care Management Supervisor,(Memphis, TN)

RESPONSIBILITIES:

• Supervise care management teams and provide appropriate clinical and administrative recommendation.
• Ensure program protocols/policies and procedures are carried out.
• Conduct planning sessions and meetings with team as required by the Agency
• and as needed.
• Coordinate prompt assignments of consumers to care managers and ensure appropriate contact.
• Promptly address team concerns and work to obtain resolution.
• Responsible for on-site consulting with Office Coordinator, Program Manager, and Care Managers as needed or assigned.
• Provide support and consultation for care managers with consumers in crisis situations.
• Ensure consumers are seen upon admission and discharge from the hospital, diversion services, or residential treatment facilities.
• Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Review care management documentation to ensure this documentation is individualized and meets consumer’s needs and shows medical necessity for continued service.
• Ensure consumers are provided efficient transitions within the Agency and in the community.
• Assist care manager with referral and linkage to community resources and advocate for consumers when necessary.
• Meet regularly with Program Manager and/or Program Director for supervision (individual and/or group).
• Work closely with team nurse to coordinate care coordination, health promotion, and transitional care activities to ensure outcomes and promotion of overall health.
• Attend regular Supervisor’s meeting.
• Attend and facilitate team meetings and ensure multi-disciplinary approach.  Ensure appropriate documentation for these meetings.
• Counsel care managers on performance and complete scheduled performance appraisals.  Ensure care management staff completes scheduled performance appraisals distributed by Human Resources.
• Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.).
• Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner.
• Interpret necessary agency reports, use them to monitor outcomes of assigned care managers as outlined in Agency policy and procedure manual.
• Provide individual supervision of assigned Care Managers and maintain supervision records in accordance with Agency and BHO standards.  Supervision includes but not limited to in-office meetings, ride-alongs, and chart audits.
• Assist in the hiring of Care Management staff.
• Ensure timely and appropriate documentation as required by the Agency.
• Develop and maintain community relations through prompt follow-up with contacts.

REQUIREMENTS:

• Master’s degree (M.A., M.S.) in a health-related field preferred.
• Experience in a mental health setting preferred.
• Bachelor’s level in a health-related field with a minimum of 6 months care management team leader experience or 1+ years of care management tier experience required.
• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance
• Transportation That Seats 4 People
• Cell Phone

BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts 

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.